Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Michael Staggs

Ponte Vedra Beach

Summary

Dynamic leader with a proven track record at Southern Response Services, enhancing team performance and boosting sales through strategic leadership and P&L management. Skilled in bilingual communication and staff development, I've successfully driven new business growth and fostered a culture of achievement. Achieved profitability within two months as Owner of LaborMax Staffing, demonstrating exceptional financial acumen and negotiation skills.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Regional Manager

Southern Response Services
03.2018 - 01.2025
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Established daily/weekly/monthly/quarterly sales goals and metrics
  • Mentored and coached a team of sales professionals to exceed established sales goals
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Extensive P & L Management
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Owner

LaborMax Staffing
07.2016 - 03.2018
  • I purchased the local franchise and moved from California to Florida to assume ownership
  • Within 2 months erased $90K in debt and became profitable
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.

Regional Manager

LaborMax Staffing
03.2011 - 07.2016
  • I successfully oversaw the sales/marketing and operations of 14 offices in 4 states on the west coast
  • Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
  • Traveled to over 14 locations per month to manage each store and perform reviews of individual managers and employees.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Established performance goals for each department, monitoring progress towards objectives on a regular basis.
  • Fostered culture of continuous improvement, encouraging team members to innovate and optimize processes.
  • Trained and educated branch managers on P & L management

Intelligence Analyst

United States Army
03.1996 - 01.2000
  • Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
  • Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
  • Coordinated with other intelligence agencies to share information and resources.
  • Produced multi-source intelligence reports and products for different agency customers.
  • Maintained a Top-Secret Security Clearance with SCI Access

Education

Associate of Arts - International Business

San Jose State University
San Jose, CA
05-2002

Skills

  • Bilingual - Spanish
  • Leadership
  • Staff training and development
  • Sales development
  • New business development
  • P & L Management
  • Territory management
  • Goals and performance
  • Sales development

Certification

  • Licensed Mortgage Loan Officer

Languages

Spanish
Professional Working

Timeline

Regional Manager

Southern Response Services
03.2018 - 01.2025

Owner

LaborMax Staffing
07.2016 - 03.2018

Regional Manager

LaborMax Staffing
03.2011 - 07.2016

Intelligence Analyst

United States Army
03.1996 - 01.2000

Associate of Arts - International Business

San Jose State University

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Michael Staggs