Michael Stang
New Prague,MN
Summary
Detail-oriented technician with a proven track record in troubleshooting and customer service. Skilled in maintenance and repair of telecommunications equipment, ensuring optimal performance and high customer satisfaction.
Overview
15
15
years of professional experience
Work History
Technician
BEVCOMM
New Prague, MN
09.2019 - Current
- Operated and maintained telecommunications equipment to ensure optimal performance and minimal downtime.
- Diagnosed and resolved technical issues, improving service reliability and customer satisfaction.
- Conducted routine inspections of systems to identify potential problems before they escalated into major issues.
- Implemented inventory management practices to optimize stock levels of essential tools and parts.
- Led troubleshooting initiatives that resulted in faster response times for service calls and repairs.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
General Laborer
Chart Industries
New Prague, MN
10.2018 - 09.2019
- Operated hand tools and machinery to assemble components efficiently.
- Conducted routine inspections to ensure equipment compliance with safety standards.
- Insulated tanks that were built following guidelines and blueprints
- Welded
Service Advisor
Dynotec Industries
Jordan, MN
09.2011 - 10.2018
- Coordinated customer service operations to ensure timely resolution of inquiries and concerns.
- Facilitated communication between clients and technical teams to enhance service delivery.
- Took care of parts inventory and re stocked as needed.
- Delivered finished product to shops and used coolant flushing machine, letting customer know if the system was good or bad.
Education
GED -
Jordan High School
Jordan, MNSkills
- Attention to detail
- Customer service
- Documentation
- Equipment maintenance
- Client engagement
- Tech-Savvy
- Multitasking
- Tool operation
- Communication skills
- Troubleshooting
- Installation and repair
Timeline
Technician
BEVCOMM
09.2019 - Current
General Laborer
Chart Industries
10.2018 - 09.2019
Service Advisor
Dynotec Industries
09.2011 - 10.2018
GED -
Jordan High School