Like to watch my family grow and playing with my grand daughter and son
MICHAEL STANTON
O'Brien,FL
Summary
Dynamic Parts and Service Director with a proven track record at Lake City Buick GMC, enhancing operational efficiency through strategic resource allocation and strong supplier relationships. Skilled in vehicle diagnostics and employee evaluation, I drive customer satisfaction and team productivity while implementing cost-control measures that significantly reduce waste.
Overview
46
46
years of professional experience
Work History
Parts and Service Director
Lake City Buick GMC
06.2020 - Current
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Conducted regular audits of service procedures, ensuring compliance with industry standards.
- Reduced operating costs through strategic resource allocation and process improvements.
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
Parts and Service Director
Gainesville Buick GMC Mitsubishi
03.2017 - 06.2020
- Streamlined parts inventory management to enhance operational efficiency.
- Developed and implemented service strategy to improve customer satisfaction.
- Led cross-functional teams to optimize service delivery processes.
- Analyzed service metrics to identify areas for improvement and growth.
- Trained and mentored staff on best practices in parts and service operations.
- Established vendor relationships to ensure timely parts procurement and availability.
- Implemented cost-control measures that reduced waste in service departments.
Service and Parts Manager
Gainesville Chevrolet Cadillac Mazda
02.2006 - 03.2017
- Led service department operations, ensuring optimal efficiency and customer satisfaction.
- Managed inventory control processes, improving accuracy and reducing excess stock.
- Developed and implemented training programs for staff on service protocols and equipment handling.
- Oversaw parts procurement strategies, enhancing supplier relationships and reducing costs.
- Collaborated with cross-functional teams to streamline workflows and enhance operational effectiveness.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
SERVICE AND PARTS MANAGER
LOU BACHRODT CHEVROLET MAZDA
11.1995 - 01.2006
- Managed daily operations of service and parts department, ensuring efficient workflow and customer satisfaction.
- Oversaw inventory management processes, optimizing stock levels to reduce costs and improve accessibility.
- Led cross-functional teams to implement service improvements, enhancing overall operational efficiency.
- Developed training programs for staff, mentoring team members on best practices in service delivery and parts management.
- Collaborated with vendors to negotiate contracts, securing favorable terms for parts procurement and service agreements.
DENNIS FRONRATH CHEVROLET
Asst.Manager Service and Parts
11.1985 - 09.1995
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
SHOP FORMAN
BOCA RATON AUTO AND MACHINE
09.1979 - 01.1985
- Learned safety protocols and proper use of tools in shop environment.
- Assisted in maintaining cleanliness and organization of work areas.
- Supported team members by preparing materials for daily operations.
- Observed experienced foremen to understand workflow and task management.
- Participated in training sessions to enhance technical skills and knowledge.
Education
High School Diploma -
FORT LAUDERDALE HIGH SCHOOL
Fort Lauderdale, FLSkills
- Scheduling and planning
- Vehicle diagnostics
- Sales support
- Warranty administration
- Employee evaluation
- Parts procurement
- Service operations
- Teamwork and collaboration
Interests
Timeline
Parts and Service Director
Lake City Buick GMC
06.2020 - Current
Parts and Service Director
Gainesville Buick GMC Mitsubishi
03.2017 - 06.2020
Service and Parts Manager
Gainesville Chevrolet Cadillac Mazda
02.2006 - 03.2017
SERVICE AND PARTS MANAGER
LOU BACHRODT CHEVROLET MAZDA
11.1995 - 01.2006
DENNIS FRONRATH CHEVROLET
Asst.Manager Service and Parts
11.1985 - 09.1995
SHOP FORMAN
BOCA RATON AUTO AND MACHINE
09.1979 - 01.1985
High School Diploma -
FORT LAUDERDALE HIGH SCHOOL
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