Michael Starks
West Des Moines,IA
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Liquor Store Clerk
Utah Department of Alcoholic Beverage Services
03.2024 - 11.2024
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
Software Engineer
Solo LLC
04.2017 - 11.2022
- Refactored legacy code bases effectively improving overall readability making them easier for future maintenance.
- Resolved critical bugs that impacted end-users'' experiences, maintaining a high level of customer satisfaction with implemented solutions.
- Mentored junior developers on best practices for writing efficient, maintainable JavaScript code.
- Boosted website performance by optimizing JavaScript code for better load times and browser compatibility.
- Integrated third-party APIs into web applications, enhancing functionality and user engagement.
- Collaborated closely with UX designers to create seamless user interfaces that were both visually appealing and easy-to-use for various web applications.
- Developed modular front-end architectures utilizing popular JavaScript frameworks like React or Angular.
- Built databases and table structures for web applications.
- Enhanced user experience by developing responsive web applications using JavaScript, HTML5, and CSS3.
Whitewater Rafting Guide
Always Rafting and Kayaking
04.2021 - 09.2021
- Participated in ongoing training sessions and certifications, ensuring up-to-date knowledge of safety protocols and best practices within the industry.
- Maintained a high level of expertise in whitewater rafting techniques, resulting in excellent client feedback.
- Led groups of various ages/skill levels on whitewater rafting trips, successfully tailoring each experience to accommodate individual needs and abilities.
- Collaborated with team members to execute seamless emergency response procedures when necessary, prioritizing guest safety at all times.
- Enhanced safety by conducting thorough pre-trip briefings and ensuring all participants had proper gear.
- Communicated effectively with diverse groups of clients, ensuring clear understanding of trip expectations and safety protocols.
- Established positive relationships with tour members through fun and engaging conversation.
Education
High School Diploma -
Mountain View High School
Orem, UT05-2009
Skills
- Customer service
- Cleanliness and organization
- Multitasking
- Effective communication
- Listening and comprehension
- Physical fitness
- Adaptability and flexibility
- Relationship building
Timeline
Liquor Store Clerk
Utah Department of Alcoholic Beverage Services
03.2024 - 11.2024
Whitewater Rafting Guide
Always Rafting and Kayaking
04.2021 - 09.2021
Software Engineer
Solo LLC
04.2017 - 11.2022
High School Diploma -
Mountain View High School
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