Michael Stead
TULSA,OK
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
28
28
years of professional experience
Work History
Senior Operations Manager
Hertz Rental Car
01.2011 - 05.2025
- Assisted in developing standard operating procedures to maintain consistency across operations.
- Supported inventory management efforts by monitoring Daily Rental Rates and by ensuring our OOS % stayed low.
- Participated in training sessions to learn safety protocols and operational best practices.
- Managed employee-related issues encompassing labor and turnover .
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities. Hired mostly from within, and had the best retention rate in the region.
- Prepared documents for internal and external audits. Past our last audit this year with flying colors.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues. Always at the top in the region with customer satisfaction.
- Conducted routine quality checks to ensure compliance with company standards and regulations.
Area Franchisee
The UPS Store
01.1997 - 10.2010
- Oversaw daily operations to ensure franchise compliance with corporate standards.
- Developed training programs for new staff to enhance service quality and efficiency.
- Implemented marketing strategies that increased brand visibility and customer engagement.
- Managed inventory systems, optimizing stock levels for improved cost control.
- Coordinated with vendors to negotiate contracts and secure favorable terms for supplies.
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
Education
Bachelor of Science - Business Administration
Oklahoma State University
Stillwater, OKSkills
- Operations management
- Productivity improvement
- Strategic planning
- Business planning
- Workforce planning
- Forecasting
- Employee coaching
- Safety management
- Key performance indicators
- Logistics management
- ROI management
- Employee engagement
Timeline
Senior Operations Manager
Hertz Rental Car
01.2011 - 05.2025
Area Franchisee
The UPS Store
01.1997 - 10.2010
Bachelor of Science - Business Administration
Oklahoma State University
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