Michael Stearns
Omaha,NE
Summary
Guest-oriented General Manager with 20+ years of experience and a passion for culinary excellence. Focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Texas de Brazil
Omaha, NE
01.2023 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Improved Guest satisfaction from 4.0 to 4.4
- Cultivating a Guest 1st culture.
- Training and Mentoring 3 rookie managers
- $93k/week
General Manager
Texas de Brazil
Tulsa, OK
09.2021 - 12.2022
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Brought store from $37k week to $68k
- Improved guest satisfaction reviews from 4.1 stars to 4.8
AGM/Bartender/Line Cook/MIT
Red Robin Gourmet Burgers
Tulsa, OK
02.2020 - 09.2021
- Proficient in corporate policies, procedures, standards and recipes
- Set the Store's all time daily sales record during Covid reduced capacity, 7/15/20- $17k
- Maintained corporate and local health policies (health codes and Covid19)
- Increased Curbside guest satisfaction scores from 39% to 92% in 1 month
- Leading a team of 22-35
Bartender
Abuelo’s Mexican Restaurant
Tulsa, OK
09.2018 - 11.2019
- Responsible for efficiently orchestrating rail and well service
- Maintained cleanliness, pars, rotating stock, daily and weekly checklists
- Bar training and education of staff
Food Cost Manager, Training Specialist
Panera Bread New Orleans
Tulsa, OK
02.2017 - 06.2018
- Responsible for maintaining quality and cost
- Managed onboarding & training of new hires
- Brought food cost from 24.3% to 19.2% exceeding goal of 20%
- $48k/week with a team of 30
Jr. Director of Ops/GM/Senior Lead Mgr.
Abuelo’sBarcadia - Bar Grill Arcade New Orleans
New Orleans & Baton Rouge, LA
09.2015 - 12.2016
- Responsible for New Orleans ($95k/week) and Baton Rouge ($52/wk)
- Took Liquor variance from 17.7% to 1.4% (NOLA, 1 mo.)
- Took Labor cost from 34% to 12.5% (BR, 2mo)
- Worked alongside owners and closely with investors
GM/Manager
Texas de Brazil
Baton Rouge, LA
02.2012 - 08.2015
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term guest relationships by connecting and delivering personalized experiences
- $70k/week
Education
Marketing & Natural Sciences
01.2003
Skills
- Process Improvements
- Cross-Functional Team Management
- Performance Improvements
- Sales Team Development
- Supervision and Training
- Team Leadership
- Focus and Follow-Through
- Cost Reduction
- Training Management
- Policy Development and Enforcement
Certification
ServSafe Manager, CPR, Certified Mixologist, 6 credit FD HR Employment Law , NE Liquor License
Timeline
General Manager - Texas de Brazil
01.2023 - Current
General Manager - Texas de Brazil
09.2021 - 12.2022
AGM/Bartender/Line Cook/MIT - Red Robin Gourmet Burgers
02.2020 - 09.2021
Bartender - Abuelo’s Mexican Restaurant
09.2018 - 11.2019
Food Cost Manager, Training Specialist - Panera Bread New Orleans
02.2017 - 06.2018
Jr. Director of Ops/GM/Senior Lead Mgr. - Abuelo’sBarcadia - Bar Grill Arcade New Orleans
09.2015 - 12.2016
GM/Manager - Texas de Brazil
02.2012 - 08.2015
Metropolitan State College of Denver - , Marketing & Natural Sciences