Michael Steineke
Fair Grove,MO
Summary
Proven leader and skilled utility locator and fiber optic technician, adept in blueprint reading and fostering safety awareness. At FTCC Fiber Tel and Cable Co., I spearheaded initiatives that enhanced network performance and safety protocols, demonstrating exceptional problem-solving abilities and professionalism. My leadership not only improved project completion rates but also significantly reduced troubleshooting times, showcasing a commitment to excellence and efficiency. Through my time at Star Wholesale and Culvers, I have learned good communication skills with customers and upper management. Not only that, but I excelled immensely in keeping my environments clean, safe, and well maintained. I enjoyed creating strong relationships with my team members and enforcing required protocols in a fun yet efficient manner. Overall, I can still thrive even when faced with heavy workloads and difficult tasks. I am easy to work with and get along with employees of all backgrounds. I am always looking to challenge myself to do better and apply myself in a way that reflects well on the company. I pride myself with the goal to always be working towards moving up within whatever company I am currently employed.
Overview
6
6
years of professional experience
Work History
Utility Locator
FTCC Fiber Tel and Cable Co.
10.2024 - Current
- Enhanced safety by accurately identifying and marking underground utility lines.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Read blueprints and schematics to correctly place equipment.
- Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
- Optimized time management by prioritizing multiple locate requests based on urgency and project deadlines.
- Provided valuable input during company meetings to help improve processes related to equipment maintenance and inventory control.
- Demonstrated adaptability by successfully completing assignments under various weather conditions and terrain challenges.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Conducted damage investigations, identifying root causes and recommending corrective actions.
- Ensured compliance with federal, state, and local regulations during all utility locating activities.
- Utilized a systematic approach when searching for challenging or unmarked utilities, resulting in successful discoveries without incident.
- Contributed to a positive work environment by collaborating effectively with team members from diverse backgrounds.
Fiber Optic Cable Technician
FTCC Fiber Tel and Cable Co.
06.2022 - Current
- Supported company growth by training new technicians in best practices for working with fiber optic technology, including safety standards and technical procedures.
- Enhanced network performance by installing and maintaining fiber optic cables and related equipment.
- Minimized downtime by promptly troubleshooting and repairing issues with fiber optic systems.
- Safeguarded sensitive equipment from damage during installations or repairs through careful handling practices and adherence to safety guidelines.
- Stayed current on industry trends by regularly attending workshops, meetings, and conferences related to fiber optics technology advancements.
- Consistently met project deadlines while maintaining high-quality workmanship in all aspects of fiber optic system implementation.
- Contributed to cost savings initiatives by effectively managing inventory levels of tools, equipment, and materials required for fiber optic projects.
- Fostered positive relationships with clients by providing clear communication regarding project timelines, status updates, and any necessary adjustments to scope or budget.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Provided exceptional customer service with homeowners through clear communication about project progress, timelines, and expectations throughout the process.
- Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
- Collaborated with team members to complete large-scale installation projects on time.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
Delivery Driver/Retail Sales Associate
Star Wholesale Supply
07.2021 - 06.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Minimized company liability and risks to loads by obeying traffic laws.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Fostered positive working relationships with regular customers.
- Insured customer satisfaction working after hours and weekends.
Shift Leader/Store Manager
Culvers
08.2018 - 07.2021
- Completed cash and credit card transactions accurately using POS software.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Fair Grove High School
Fair Grove, MO05-2019
Skills
- Blueprint Reading
- Damage Prevention
- Underground utility locating
- Safety awareness
- Leadership skills
- Problem-solving abilities
- Professionalism
- Time management abilities
- Fast learner
Timeline
Utility Locator
FTCC Fiber Tel and Cable Co.
10.2024 - Current
Fiber Optic Cable Technician
FTCC Fiber Tel and Cable Co.
06.2022 - Current
Delivery Driver/Retail Sales Associate
Star Wholesale Supply
07.2021 - 06.2022
Shift Leader/Store Manager
Culvers
08.2018 - 07.2021
High School Diploma -
Fair Grove High School
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