Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Steiner

Cape Coral,FL

Summary

Dynamic Production Manager at Sun Control Remodeling and Aluminum, adept at optimizing production processes and enhancing quality control. Proven track record in reducing costs and improving efficiency through strategic planning and staff management. Committed to continuous improvement and customer satisfaction, leveraging strong communication skills to foster collaboration across teams.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Production Manager

Sun Control Remodeling and Aluminum
12.2024 - 06.2025
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed internal operational standards and productivity targets.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Estimated labor requirements to support anticipated workload.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
  • Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
  • Led effort to achieve industry certifications, boosting company credibility and opening new market opportunities.
  • Coordinated with sales and marketing to align production schedules with market demands, optimizing inventory levels.
  • Streamlined communication between departments, improving project coordination and on-time delivery rates.
  • Achieved significant energy savings by implementing sustainable production practices and technologies.
  • Coordinated with other departments to align production with customer requirements.

Service Technician/ Sales/ Installs

Service First Air Conditioning & Heating
01.2020 - 11.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.

Sales/Service Tech

St. Clair’s Custom Air
11.2012 - 11.2019
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
  • Optimized service delivery times, implementing efficient routing and scheduling strategies.
  • Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
  • Customized training sessions for junior technicians, elevating overall team competency and service quality.
  • Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
  • Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Researched and implemented new technologies and equipment.

Service Technician

Teague’s
09.2007 - 11.2011
  • Secured smooth operations by addressing faulty components and performing maintenance.
  • Improved operational efficiency, meticulously documenting all service activities for future reference.
  • Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
  • Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.

Salesperson/ Installs/ Service

Action Heating and Air
08.2006 - 05.2008
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Contributed to event marketing, sales and brand promotion.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Installer

TSI
06.2002 - 12.2006
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Calculated materials and time needed for each job.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
  • Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Completed projects within budget constraints through careful planning and resource management.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
  • Increased repeat business by building strong relationships with clients through exceptional service delivery.
  • Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
  • Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
  • Enhanced team morale and collaboration, leading by example and encouraging open communication during projects.
  • Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.
  • Boosted repeat business by providing exceptional service and follow-up on installation issues.
  • Strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.

Education

Building/ Little of Everything

Mariner High School
Cape Coral, FL
05.2002

Skills

  • Production planning
  • Operations management
  • Staff management
  • Production scheduling
  • Continuous improvements
  • Dedication to product quality
  • Production optimization
  • Quality control
  • Staff scheduling
  • Materials management
  • Quality inspection
  • Root-cause analysis
  • Production line management
  • Customer support
  • Project management
  • Cost reduction
  • Equipment operation
  • Strategic planning
  • Production oversight
  • Cost control
  • Manufacturing management
  • Workflow optimization
  • Training skills
  • Quality assurance
  • Material planning
  • Health and safety

Certification

A lot for air conditioniing,pool heating,and pool equipment. 12 national certifications on windows/ doors/ aluminum structures.

Timeline

Production Manager

Sun Control Remodeling and Aluminum
12.2024 - 06.2025

Service Technician/ Sales/ Installs

Service First Air Conditioning & Heating
01.2020 - 11.2024

Sales/Service Tech

St. Clair’s Custom Air
11.2012 - 11.2019

Service Technician

Teague’s
09.2007 - 11.2011

Salesperson/ Installs/ Service

Action Heating and Air
08.2006 - 05.2008

Installer

TSI
06.2002 - 12.2006

Building/ Little of Everything

Mariner High School

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Michael Steiner