Michael Steinmacher
Claymont,DE
Summary
Veteran salesman with extensive knowledge of managing high-demand services. Adept at training workers for excellence and designing unique, profitable sales strategys. Successful at event planning and upselling products.
Overview
27
27
years of professional experience
Work History
Beverage Director
Overbrook Golf Club
03.2018 - 04.2024
- Establish and maintain relationships with beverage suppliers to ensure quality products, favorable pricing, and timely deliveries
- Overseeing inventory control procedures, including ordering, receiving, stocking and monitoring inventory to escalate profitability and minimize waste
- Analyzing beverage costs, pricing, and profit margins to maximize revenue while maintaining budgetary targets
- Responsible for training and guiding bar staff on beverage knowledge, standards, and techniques, as well as writing staff schedules to enhance employee and client satisfaction and sales.
Customer Service Supervisor
Wawa
10.2017 - 03.2018
- Overseeing the complete operations of the store, including customer service, inventory and product availability, shift management, and vendor care
- Collaborate with upper management for goal attainment, focusing on providing direction and motivation for associates to enhance customer satisfaction.
Headwaiter
Dilworthtown Inn
08.2003 - 10.2017
- Manage dining reservations and organize corporate and private parties, handle escalated customer concerns, place orders, ensure stock meets standards, and create and maintain client relationships.
- Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
- Consistently met or exceeded sales goals by utilizing exceptional product knowledge to recommend suitable wines to customers.
- Supervise and coordinate employee activities while adhering to workplace protocols to maintain a clean, safe, and functional work area
Mail Room Supervisor
Artisans' Bank
07.1997 - 01.2001
- Verified proper distribution of incoming mail to correct individuals and departments.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Trained new employees on mailroom procedures, ensuring accurate handling of packages and correspondence.
- Assisted with budget planning for the department by analyzing expenses related to equipment and supplies.
- Oversaw maintenance of branch equipment such as postage meters, scales, and automated sorters to minimize downtime due to malfunctions.
Education
Associates in Liberal Arts -
Delaware County Community College
Media, PA05.1996
Skills
- Management of staff
- Vendor and supplier negotiations
- Quality assurance and compliance
- Marketing expertise
- POS System proficiency
- Mixoligist
Timeline
Beverage Director
Overbrook Golf Club
03.2018 - 04.2024
Customer Service Supervisor
Wawa
10.2017 - 03.2018
Headwaiter
Dilworthtown Inn
08.2003 - 10.2017
Mail Room Supervisor
Artisans' Bank
07.1997 - 01.2001
Associates in Liberal Arts -
Delaware County Community College
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