Michael Steinman
Woods Cross,UT
Summary
Operations-driven professional and business owner with a strong background in customer experience, sales, and process execution. I'm experienced in budgeting, forecasting, and managing daily operations while delivering consistent quality. I bring a practical, execution-first leadership style and a proven record of accountability.
Overview
11
11
years of professional experience
Work History
Founder & Chief Executive Officer
Cool Beans Vanilla
02.2020 - Current
- Built the company from concept to operation, balancing strategy, execution, and financial discipline as the sole decision-maker
- Developed and continuously refine the business model, pricing strategy, and quarterly sales forecasts
- Manage budgets, expenses, and tax tracking using Excel-based financial systems
- Lead all customer service and client relationship management, building repeat business and long-term trust
Assistant Manager
Maverik Adventure's First Stop
12.2022 - 08.2024
- Led by example by performing and overseeing all frontline team member duties, including customer service, food service, and store upkeep
- Assisted with training, mentoring, and supervising team members to support performance, safety, and service quality
- Supported facility and equipment inspections to ensure safety, cleanliness, and compliance standards were met
Guest Service Specialist
Mister Car Wash
08.2021 - 07.2022
- Delivered high-volume, face-to-face customer service while recommending memberships and add-on services
- Built rapport with customers to increase satisfaction, retention, and repeat visits
- Educated customers on wash processes, chemical applications, and service options
- Accurately processed transactions and service tickets while maintaining safety standards
- Supported daily site operations by maintaining cleanliness, appearance, and traffic flow
Security Checkpoint Lead
SAS Services
01.2020 - 03.2020
- Led and monitored security checkpoint operations to ensure safety and compliance
- Directed passenger flow and resolved issues while maintaining a calm, professional environment
- Provided customer support while enforcing security procedures
Customer Contact Associate II
Xcel Energy
04.2019 - 06.2019
- Resolved complex electric and gas service issues in a high-volume contact center
- Consulted customers on energy usage, rate plans, and billing across multiple service territories
- Achieved one-call resolution by analyzing detailed account and service data
- Handled escalated and non-routine customer requests with accuracy and professionalism
Environmental Services Housekeeper
Marshfield Clinic Health Systems
11.2018 - 03.2019
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Roof & Floor Truss Builder
Truss Systems
06.2018 - 09.2018
- Completed quality work using wood, metal and other materials.
- Rolled machines over truss to embed plates and used finish press to complete secure assembly.
- Placed connector plates at truss joints and hammered into place.
- Helped maintain clean, organized and production-safe work areas.
Customer Service & Ramp Agent
Trego-Dugan Aviation
07.2017 - 03.2018
- Managed passenger check-in, ticketing, baggage handling, and boarding procedures
- Enforced FAA, airline, and airport safety regulations
- Assisted with aircraft marshaling, loading/unloading baggage, and pushback operations
- Resolved denied boarding situations and coordinated customer accommodations
Cash Office Specialist /Head Bookkeeper
Dan’s Supermarket
03.2017 - 07.2017
- Oversaw daily cash handling, reconciliation, and secure deposits
- Ensured compliance with financial controls, ID verification, and regulated product sales
- Maintained strict confidentiality of financial and company records
Delivery Driver
Bruno’s Pizza
08.2016 - 03.2017
- Delivered orders accurately and on time while providing customer-facing service
- Managed cash transactions, order taking, and in-store support during peak hours
Industrial Painter & Sandblaster
Allen Blasting and Coating
09.2015 - 12.2015
- Prepared and coated industrial components to meet quality and production standards
- Operated specialized equipment and monitored output for defects
- Followed strict safety procedures and maintained equipment reliability
Direct Sales Representative (Outdoor Sales)
Mediacom Communications
09.2014 - 06.2015
- Generated new customer accounts through door-to-door consultative sales
- Presented service solutions, closed sales, and supported customer retention
- Conducted territory audits to reduce service theft and support revenue growth
Education
No Degree - Business Management
Southeastern Community College
West BurlingtonHigh School Diploma -
Burlington Community High School
Burlington, IA05-2011
Skills
- Business Operations
- Leadership & Accountability
- Customer Experience
- Sales Support
- Budgeting & Forecasting
- Process Improvement
- Safety & Compliance
- Communication
Timeline
Assistant Manager
Maverik Adventure's First Stop
12.2022 - 08.2024
Guest Service Specialist
Mister Car Wash
08.2021 - 07.2022
Founder & Chief Executive Officer
Cool Beans Vanilla
02.2020 - Current
Security Checkpoint Lead
SAS Services
01.2020 - 03.2020
Customer Contact Associate II
Xcel Energy
04.2019 - 06.2019
Environmental Services Housekeeper
Marshfield Clinic Health Systems
11.2018 - 03.2019
Roof & Floor Truss Builder
Truss Systems
06.2018 - 09.2018
Customer Service & Ramp Agent
Trego-Dugan Aviation
07.2017 - 03.2018
Cash Office Specialist /Head Bookkeeper
Dan’s Supermarket
03.2017 - 07.2017
Delivery Driver
Bruno’s Pizza
08.2016 - 03.2017
Industrial Painter & Sandblaster
Allen Blasting and Coating
09.2015 - 12.2015
Direct Sales Representative (Outdoor Sales)
Mediacom Communications
09.2014 - 06.2015
No Degree - Business Management
Southeastern Community College
High School Diploma -
Burlington Community High School