Hunting and fishing anything in the outdoors
Michael Steinmeyer
Richmondville,NY
Summary
Would work to be an Effective Medical Claims Processor with a strong background building rapport with providers to discuss claim status or claim denials. Driven performer equipped to handle multiple administrative tasks effectively. Exemplary worker with highly investigative skills when processing claims.
Over 18 years of experience as a delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with the team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and a positive attitude.
Overview
33
33
years of professional experience
Work History
Courier
FedEx
08.2018 - Current
- With over 50 deliveries a day, I Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Owner/Operator
MJS Landscape And Construction
06.1991 - 05.2019
- Increased customer satisfaction to all 120 customers by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Implemented effective financial management practices, improving cash flow and profitability.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Rural Mail Carrier
USPS
02.2006 - 04.2018
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Distributed mail on foot to residences and businesses, delivering to approximately 450 customers per shift.
Assistant Store Manager
Lowes Home Improvment
04.2000 - 02.2006
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Store Manager
Home Depot
07.1993 - 04.2000
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Education
High School Diploma -
Half Hollow Hills High School West
Dix Hills, NYSkills
- Returns pickup
- Handheld scanning devices
- Attention to confidentiality
- Package Delivery and Pick-up
- Logistics and Transportation
- Working Independently
- Smartphone Usage
- Attention to Detail
- Business processes and procedures
- Customer Service
- Relationship building and rapport
- Time Management
- Self Motivation
Interests
Timeline
Courier
FedEx
08.2018 - Current
Rural Mail Carrier
USPS
02.2006 - 04.2018
Assistant Store Manager
Lowes Home Improvment
04.2000 - 02.2006
Assistant Store Manager
Home Depot
07.1993 - 04.2000
Owner/Operator
MJS Landscape And Construction
06.1991 - 05.2019
High School Diploma -
Half Hollow Hills High School West