Michael Stephens
Raleigh,NC
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
11
11
years of professional experience
Work History
Operations Manager
Crabtree Family Moving
Raleigh, NC
06.2020 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Logistics Manager
Macys Department Store
Durham, NC
04.2014 - 01.2020
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Identified areas of improvement in existing logistics systems using data analytics tools.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Provided guidance on best practices for warehousing operations based on industry standards.
- Collaborated with other departments to develop strategies that align with company objectives.
Education
Associate of Applied Science - Business Administration
Full Sail University
Winter Park, FL05-2012
Skills
- Marketing
- Operational efficiency
- Cost reduction
- Logistics oversight
- Production
- Incidents management
- Performance monitoring
- Project management
- Process improvement strategies
- Schedule management
Accomplishments
- 2013 Promoted from Macy's Cary Town Center, low volume store to Triangle Town Center, medium volume store as Receiving Manager.
- 2014 Promoted from Macy's Triangle Town Center to The Streets of Southpoint hopping mall, high volume store as Logistics Manager.
References
References available upon request.
Timeline
Operations Manager
Crabtree Family Moving
06.2020 - Current
Logistics Manager
Macys Department Store
04.2014 - 01.2020
Associate of Applied Science - Business Administration
Full Sail University
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