Summary
Skills
Overview
Work History
Education
Training & Military Education
Military Awards and Decorations
Affiliations
Training & Military Education
Work Preference
Interests
Hi, I’m

Michael Stephenson

Woods Cross,UT
“If you trust in yourself... and believe in your dreams... and follow your star... you’ll still get beaten by people who spent their time working hard and learning things and weren’t so lazy.”
— Sir Terry Pratchett
Michael Stephenson

Summary

Dynamic professional with a proven track record in mission-oriented product environments, excelling in cross-functional collaboration and product management. Skilled in technical documentation and regulatory compliance, with a focus on enhancing product usability and customer satisfaction. Known for a hands-on approach to quality assurance and for supporting team effectiveness through clear communication, process improvement, and practical solutions.

Skills

  • Regulatory Compliance
  • Technical Documentation and SOPs
  • Cross-Functional Collaboration
  • Work Order and Maintenance Tracking
  • Dispatch Coordination
  • Training and Mentorship
  • Quality Assurance and Testing
  • Logistics and Inventory Management
  • Microsoft Office Suite (Word, Excel, and Powerpoint)
  • Positive Attitude and Team Player

Overview

25
years of professional experience

Work History

DriverTech

Product Manager
05.2006 - 06.2025

Job overview

  • Led cross-functional teams to define product vision and strategy, aligning with market needs.
  • Worked closely with engineering and design teams to ensure timely delivery of high-quality features.
  • Facilitated stakeholder meetings to gather requirements and communicate project updates effectively.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Created and delivered training materials and product documentation to communicate upcoming features and products to internal teams and customers.
  • Maintained positive vendor relations to build strong partnerships.
  • Managed stakeholder expectations effectively throughout the entire product development process.
  • Liaised with clients to better understand business needs and current market landscape.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
  • Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
  • Coordinated beta testing programs to gather early-stage feedback and refine product features before wider release.
  • Facilitated partnerships with key stakeholders to expand product reach and enhance value proposition.
  • Led cross-functional coordination with engineering, QA, and customer support to deliver field-ready HOS solutions, ensuring operational compliance for 20+ fleets.
  • Increased customer satisfaction, gathering and incorporating extensive user feedback into product improvements.

Utah Army National Guard – 640th Regiment (RTI)

Production Control Specialist (92A) (M-Day)
08.2003 - Current

Job overview

  • Support maintenance operations for mission-critical vehicles, focusing on dispatch coordination, service recordkeeping, and equipment tracking to ensure sustained operational readiness across multiple units.
  • Help sustain 98%+ vehicle availability rate for RTI instructors and students across BLC, ALC, and SLC leadership programs.
  • Create and manage work orders through GCSS-Army, ensuring accurate documentation of lifecycle events and readiness metrics.
  • Provide logistics and maintenance support to the Regional Training Institute (RTI), including ammunition management and delivery for artillery training and vehicle readiness for Army Leadership Development courses (BLC, ALC, SLC).
  • Support multinational joint training with Canadian, UK, and Australian forces as Maintenance Support operations.
  • Completed ongoing leadership development through ALC, WLC, and PEC courses, reinforcing skills in logistics planning and team coordination.

Teleperformance USA (formerly Comm Comm)

Quality Analyst / Technical Support Specialist
11.2001 - 01.2005

Job overview

  • Provided Tier 1 technical support for MSN.com users, troubleshooting internet connectivity, browser compatibility, and email issues in a high-volume call center environment
  • Promoted to Quality Analyst role after demonstrating consistent performance and communication excellence
  • Monitored and evaluated recorded agent calls to assess compliance with client standards, delivering targeted coaching that improved resolution rates and reduced customer complaints
  • Compiled performance trend reports for supervisors to guide agent training and retention strategies
  • Mentored junior analysts and worked with leadership to enhance QA protocols and promote consistent service quality
  • Analyzed performance metrics and delivered reports to senior leadership to drive quality improvements and operational decisions

Gateway Computers

Quality Control Technician
10.2000 - 10.2001

Job overview

  • Performed final QA inspections on desktop and laptop systems to ensure functionality, reliability, and customer satisfaction.
  • Performed final quality inspections on 50–80 desktop computer systems daily, ensuring functionality, build integrity, and out-of-box customer readiness
  • Contributed to quality assurance across 1,000+ systems monthly, supporting consistent product delivery on a national scale
  • Identified and documented hardware/configuration defects, preventing downstream failures and costly product returns.
  • Trained new team members on quality protocols and standard operating procedures, promoting consistent inspection standards.
  • Collaborated with production and testing teams to streamline QA workflows and improve production metrics.
  • Recognized for precision, consistency, and team-first attitude during a high-output production cycle.

Education

University of Phoenix
Salt Lake City, UT

Bachelor of Science from Information Technology

Training & Military Education

  • Advanced Leader Course (ALC) – U.S. Army Quartermaster School
    Focused on mission planning, GCSS-Army system use, and section leadership in logistics operations, Warehouse and Material Management modules, including storage support, inventory tracking, and subsistence supply.
  • Warrior Leader Course (WLC) – U.S. Army NCO Academy
    Introduced tactical decision-making, team supervision, and Army leadership fundamentals
  • ARNG FMS TAMMS and Readiness – Utah Army National Guard
    Prepared senior NCOs for leadership roles in unit-level administration and readiness

Military Awards and Decorations

  • Army Commendation Medal (ARCOM)
  • Army Achievement Medal (AAM)
  • Army Good Conduct Medal
  • Iraq Campaign Medal & Global War on Terrorism Service Medal
  • Armed Forces Reserve Medal
  • Army Service, Overseas Service, and NCO Development Ribbons
  • Utah National Guard Achievement, Service, and Emergency Response Ribbons (multiple awards)

Affiliations

  • Enlisted Association of the National Guard of Utah (EANGUT)

Training & Military Education

  • Advanced Leader Course (ALC) – U.S. Army Quartermaster School
    Focused on mission planning, GCSS-Army system use, and section leadership in logistics operations, Warehouse and Material Management modules, including storage support, inventory tracking, and subsistence supply.
  • Warrior Leader Course (WLC) – U.S. Army NCO Academy
    Introduced tactical decision-making, team supervision, and Army leadership fundamentals
  • ARNG FMS TAMMS and Readiness – Utah Army National Guard
    Prepared senior NCOs for leadership roles in unit-level administration and readiness

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceStock Options / Equity / Profit Sharing401k matchPersonal development programs

Interests

Light woodworking and hands-on craftsmanship

Utah Mammoth fan

Narrative-driven tactical games

Motorcycle enthusiast

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