Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Timeline
Generic

Michael Sterling

Washington,DC

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic Supervisor consistently controls expenses to deliver projects within budget and by set deadline. Committed professional with demonstrated abilities in reducing operating costs and maximizing productivity. Adaptable and enterprising [Job Title] with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Personable Supervisor with record of success leading team efforts, recognizing areas of improvement, and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Expert Analyst versed in [Description] area. Offering [Number] years of experience organizing, modeling and analyzing data to forecast business trends. Efficient, decisive and thorough professional. Team Leader experienced in directing activities in [Type] setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Overview

28
28
years of professional experience
1
1
Certification

Work History

Supervisor

Trusted Solutions Group
Washington, DC
11.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Oversaw and optimized work of craftsmen performing high-quality, precision work.

Boat Captain

Get My Boat
Washington, DC
04.2021 - Current
  • Assessed course and weather to assist with managing passenger safety.
  • Maintained records of daily activities, weather and sea conditions, pollution control efforts, and passenger status.
  • Checked for spills and other pollutants to communicate findings to land staff.
  • Calculated sightings of land by using electronic sounding devices.
  • Operated and maintained ship engines and generators through [Task] and [Task].
  • Inspected cargo prior to docking through [Task] and [Task].
  • Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
  • Adhered to laws and regulations based on voyage locations.
  • Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
  • Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
  • Directed and coordinated crew members and workers and maintained strict operational schedules and profit targets.
  • Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
  • Took responsibility for ship operations in cases of injury or illness.
  • Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
  • Consulted various maps, charts, weather reports, and navigation equipment to determine and direct boat movements.
  • Thoroughly inspected boats before each embarkment to verify maximum reliability.
  • Consulted maps, weather reports or navigation equipment to determine and direct ship movements.
  • Read gauges to verify sufficient levels of hydraulic fluid, air pressure and oxygen.
  • Determined speeds by using charts, area plotting sheets and compasses.
  • Maintained timetables by monitoring and managing loading and discharging of cargo and passengers and arranging for boat to be fueled, restocked with supplies and repaired.
  • Applied thorough navigation knowledge to determine geographical location and speed with or without assistive devices.
  • Set ships' courses to avoid reefs, outlying shoals or other hazards using lighthouses or buoys.
  • Managed efficient supply and food replenishment at port stops.
  • Protected ship and personnel by signaling passing vessels with flashing lights, flags, radios and whistles.
  • Inspected and assessed telecommunication systems and navigational instruments to prepare for and manage safe piloting.
  • Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
  • Researched and evaluated natural phenomena to minimize issues regarding tides, currents, winds and weather events.
  • Directed ships' speeds using specialized knowledge of local winds, water depths and hazards.
  • Developed [Type] and [Type] safety plans and trained [Number] crew members to meet rigorous safety expectations.
  • Interviewed and hired crew members and assigned watches or living quarters to crew members.
  • Prevented ships under navigational control from engaging in unsafe operations.
  • Computed positions and set courses to designated destinations with [Software] and [Software].
  • Greeted over [Number] passengers per [Timeframe] to answer questions and inquiries and safely direct passengers to seats.

Restaurant Owner/Operator

Caribbean Citations Franchise
Washington, DC
01.2015 - 10.2020
  • Managed payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Raised $[Amount] in capital to launch [Type] restaurant seating [Number] guests.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Enhanced business productivity by training [Number] team members and [Number] servers on best practices and protocols.
  • Increased kitchen efficiency [Number]% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Enhanced sales by promoting [Type] products and assisting with creative menu selections.
  • Reduced financial inaccuracies by using [Software] system while verifying receipts.

Restaurant Owner/Operator

Big Chair Cafe
Washington, DC
01.2012 - 01.2015
  • Managed payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Increased kitchen efficiency [Number]% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Enhanced sales by promoting [Type] products and assisting with creative menu selections.
  • Enhanced business productivity by training [Number] team members and [Number] servers on best practices and protocols.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Maximized quality assurance by completing frequent line checks.

Asphalt Laborer- Heavy Machine Operator

Ajax Paving Industries
Troy, MI
04.1993 - 04.2011
  • Operated dozer and heavy equipment on slopes, hillsides and roadsides.
  • Trained new employees in efficient and safe operation of dozer.
  • Operated mobile crane and moved materials to various locations to meet job schedule demands.
  • Inspected, cleaned and performed operator level maintenance on equipment in accordance with standards.
  • Loaded and unloaded equipment from vehicles and trailers.
  • Operated machining equipment safely with team of operators.
  • Inspected work areas to organize supplies, remove debris and eliminate safety hazards.

Education

High School Diploma -

Cody High School
Detroit, MI
05.1990

Skills

  • Performance Motivation
  • Shrinkage Prevention
  • Resolving Complaints
  • Safe Work Methods
  • Continuous Improvement Projects
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Business Processes and Procedures
  • Motivating Performers
  • Quality Standards
  • Job Assignments
  • Player Engagement
  • Technical Proficiency
  • Asphalt Paving
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Waste Elimination
  • Priority Management
  • Administration and Reporting
  • Payroll Preparation
  • Shift Coverage
  • Company Relations
  • Persuasive Negotiations
  • Employee Presentations
  • Upgrading Systems
  • Employee Performance Management
  • Following Supervisor Instructions
  • Optimizing Workflows
  • Predictive and Preventive Maintenance
  • Punch Lists
  • Daily Transactions Review
  • Monthly Inventory
  • Team Assignments
  • Asbestos Removal
  • Circular Saws
  • Supervising Employees
  • Articulate Communication
  • Guest Satisfaction
  • Changing Out Tills
  • Productivity Performance
  • Dispatching Workers
  • Inventory and Supply Management

Accomplishments

I have worked very hard to be my very best at every position i engaged in . I gave one hundred percent effort and because of that I've had the pleasure of opening my own businesses and employed great people in which i helped family's lives and the community in which i lived. Theres no bigger accomplishment and now looking forward to getting back into the main stream once again so that i can do my part to help from my experiences in life and business.

Affiliations

Local 1191 Laborers union, local 324 Heavy Machine Operator, Local 841 International Union of Operating Enginneers.

Certification

Heavy Machine Operator Certification and 32 EPA Ahera Asbestos worker Initial Certification

Timeline

Supervisor

Trusted Solutions Group
11.2021 - Current

Boat Captain

Get My Boat
04.2021 - Current

Restaurant Owner/Operator

Caribbean Citations Franchise
01.2015 - 10.2020

Restaurant Owner/Operator

Big Chair Cafe
01.2012 - 01.2015

Asphalt Laborer- Heavy Machine Operator

Ajax Paving Industries
04.1993 - 04.2011

High School Diploma -

Cody High School

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Michael Sterling