Michael Sterling
Plainfield,NJ
Summary
Dynamic and results-driven professional with experience at Ferguson, excelling in customer service and inventory management. Proven ability to educate clients and drive sales through effective communication and problem resolution. Adept at multitasking and fostering teamwork, consistently achieving high customer satisfaction and maintaining organized product displays.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Showroom Associate
Ferguson
New Brunswick, New Jersey
10.2019 - Current
- Maintained showroom cleanliness and organized product displays.
- Educated clients on product features and installation processes.
- Work with customers, including builders, designers and homeowners to sell a wide range of products.
- Prepare job quotations and product portfolios.
Sales Specialist
Lowe's Home Improvement
Piscataway, NJ
01.2015 - 10.2019
- Focus/identify products based on customer needs and plans
- Follow up on outstanding or incomplete customer orders, sales, or installations
- Contact Vendors and Installers
- Complete weekly task such as audits and inventory checks
- Assist with department/store training.
- Promote product related services and plans i.e. installation, delivery, credit financing, or protection plans.
- Maintain department cleanliness
Medical Assistant Externship
Immediate Care
Edison, NJ
01.2018 - 12.2018
- Performed Accurate Assessment of Vital Signs
- Performed EKGs
- Analyzed blood, urine, and other body fluid samples
- Performed tests and assisted with examinations
- Maintained examining room cleanliness between patients.
- Recorded patient's information into EHR
- Scheduled new/former patients appointments
- Documented medical inventory
- Assisted with office procedures
Team Leader (CTL)
Target
Watchung, NJ
01.2013 - 12.2015
- Ensured Sales Floor processes are executed by leading team members.
- Coached and evaluate team member performance.
- Cross-trained and work in other areas of the store as needed.
- Completed weekly/daily checklist involving food storage and location throughout store.
- Completed daily projects i.e. setting planogram.
Education
Bachelor of Arts - Project Management
DeVry University
Lisle, ILSkills
- Adaptability
- Ability to multitask
- Data analysis
- Customer service
- Inventory management
- Problem resolution
- Cross-selling techniques
- Order management
- Teamwork and collaboration
- Project management
Certification
- First Aid and CPR certified, 01/01/17
- HIPAA certified, 01/01/18
- OSHA Safety Orientation for Healthcare certified, 01/01/18
- OSHA Workplace Bloodborne Pathogens certified, 01/01/18
- NHA Certified Clinical Medical Assistant, 01/01/19
Accomplishments
- Top 25 Specialist in the market, Lowes Home Improvement, 01/01/17
- Top 25 Specialist in the market, Lowes Home Improvement, 01/01/18
- Honor Roll, Central Career School, 01/01/17
- Honor Roll, Central Career School, 01/01/18
- Perfect Attendance, Central Career School, 01/01/17
Timeline
Showroom Associate
Ferguson
10.2019 - Current
Medical Assistant Externship
Immediate Care
01.2018 - 12.2018
Sales Specialist
Lowe's Home Improvement
01.2015 - 10.2019
Team Leader (CTL)
Target
01.2013 - 12.2015
Bachelor of Arts - Project Management
DeVry University