Michael Steward
Insurance Producer
San Antonio,TX
Summary
Accomplished Producer and Resolution Support Analyst with a proven track record at Nationwide Insurance, excelling in sales leadership and effective communication. Expert in brand strategy and resource allocation, I have significantly enhanced policy servicing and sales processes. My mentoring and training skills have uplifted team performance, demonstrating a commitment to excellence and continuous improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Producer, CSR
STATE FARM BRENT GILBERT agency
San Antonio, tx
05.2021 - Current
- Agency Producer
- Quote and bind Auto, Home and Commercial Policies
- Serviced policies changes, renewals and cancellations
- Processed Leads for Inbound and outbound call to prospects
Producer, CSR
Farmers insurance Howard Schnorrbusch agency
temple, tx
04.2019 - 03.2021
- Agency Producer
- Quote and bind Auto, Home and Commercial Policies
- Serviced policies changes and billing
- Processed Leads for Inbound and outbound call to prospects
Resolution Support Analyst
nationwide Insurance
San Antonio, TX
03.2004 - 12.2018
- Served as Resolution Support Analyst for service centers nationwide
- Mentored Member Service Representative as a Subject Matter Expert (SME)
- Conducted Complex Billing Training classes and New Hire Training classes
- Supported inbound calls from Customers, Agents and Member Service Representatives
- Conducted Complex Billing Training classes and New Hire Training classes
- Served in NSS Sales, processing new policy quotes for home and auto policies
Education
General Business Management - Communications
Amarillo College
Amarillo, TX01.1999
Skills
- Brand strategy
- Deadline management
- Sales leadership
- Resource allocation
- Timeline management
- Product expertise
- Effective communication
Certification
General Lines LAH & HMO – P&C General Lines, Texas Department of Insurance
Timeline
Producer, CSR
STATE FARM BRENT GILBERT agency
05.2021 - Current
Producer, CSR
Farmers insurance Howard Schnorrbusch agency
04.2019 - 03.2021
Resolution Support Analyst
nationwide Insurance
03.2004 - 12.2018
General Lines LAH & HMO – P&C General Lines, Texas Department of Insurance
General Business Management - Communications
Amarillo College
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