Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michael Steward

Michael Steward

Glendale,AZ

Summary

Dynamic Relationship Banker at Bank of America with a proven track record in financial advising and customer service. Expert in cash flow management and policy implementation, driving client satisfaction and operational excellence. Successfully built strong client relationships while adhering to compliance standards, enhancing the overall banking experience.

Overview

14
14
years of professional experience

Work History

Relationship Banker

Bank of America
03.2024 - Current
  • Executes the bank's risk culture and strives for operational excellence
  • Builds relationships with clients to meet financial needs
  • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Grows business knowledge and network by partnering with experts in small business, lending, and investments
  • Manages financial center traffic, appointments, and outbound calls effectively
  • Drives the client experience
  • Manages cash responsibilities

Senior Deli Clerk

Sprouts Famers Market
03.2020 - 03.2024
  • Helping customers make healthy food choices by preparing “fresh and easy meals” and providing a high level of customer service in one of our most popular departments.

  • Filling in for the absence of the Deli Manager or Assistant Deli Manager
    Merchandising retail products onto the floor in a quick, attention-to-detail manner for a high-volume deli.

  • Assist in multiple groups of production including, making premade salads, wraps, sandwiches, snack boxes, or cupped salads

  • Practicing safe food handling, and following the FIFO procedure.

Assistant Manager

Palm Beach Tan
04.2018 - 08.2019

Maintains store staff by recruiting, selecting, and orienting
employees
Meet sales goals and other performance criteria by training, motivating, mentoring and providing
feedback to sales staff including coaching, counseling, disciplining employees.
Completes company operational requirements by scheduling and assigning employees following up on
work results
Achieves financial objectives through effective monitoring of controllable expenses such as labor, cost
of sales, and expenses
Maintains the stability and reputation of the store by complying with all legal requirements

Merchandise Flow Supervisor

Victoria's Secret & PINK
11.2011 - 08.2017

Led a team of 10 people
Had to make sure everyone was executing time management
Pushed, censored, and merchandised product to brand standard
Provided excellent customer service to every guest

Education

General Studies

Sandra Day O'Connor High School
Glendale, AZ
05-2012

Skills

  • Account closings
  • Account audits
  • Recordkeeping requirements
  • Policy development and implementation
  • Financial advising
  • Creative thinking
  • Customer Service-oriented
  • Teller background
  • Cash flow management
  • Financial processes
  • Customer financing
  • Loss prevention
  • Banking
  • Cash handling
  • Money handling
  • Portfolio management

Timeline

Relationship Banker

Bank of America
03.2024 - Current

Senior Deli Clerk

Sprouts Famers Market
03.2020 - 03.2024

Assistant Manager

Palm Beach Tan
04.2018 - 08.2019

Merchandise Flow Supervisor

Victoria's Secret & PINK
11.2011 - 08.2017

General Studies

Sandra Day O'Connor High School