Michael Stewart

• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
• Led team of freight brokers, offering mentoring and coaching to build knowledge and skills.
• Continually maintained and improved company's reputation and positive image in markets served.
• Analyzed business processes to identify cost savings and operational efficiencies. Improved margins by 13%.
• Developed strategic plans for day-to-day financial operations.

• Monitored market and negotiated rates based on trends.
• Tracked shipments and trucks out on deliveries.
• Planned routes for various shipments according to special events, customer needs and weather.
• Contacted existing customers to update accounts and confirm deals.
• Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
• Communicated with drivers and dispatch to coordinate delivery schedules.
• Collaborated with team members to resolve challenges and improve productivity.

• Complied with established internal controls and policies.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Utilized financial software to prepare consolidated financial statements.
• Developed strategic plans for day-to-day financial operations.
• Increased sales by 20% year over year.

Created and enforced detailed organization processes to increase quality and service standards.

• Coordinated driver dispatch to accomplish daily delivery requirements.
• Communicated with customer service and sales teams to improve productivity and service ratings.
• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
• Oversaw team of 150 Frito Lay drivers by reviewing performance to promote timely and efficient deliveries and operations.

• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
• Increased market penetration by growing brand awareness.
• Efficiently resolved sales, service and account issues to maximize customer satisfaction.
• Resolved complex problems to positively impact sales and business direction.
• Brought lapsed accounts back to active status and providing additional revenue.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

• Maintained traffic control plans for Army's first Hub and Spoke operation in Kaiserslautern, Germany
• Managed 80 truck fleet of civilian and military drivers.
• Maintained clear visibility and legibility of directional and regulatory signs with regular inspections and repairs. Ensured convoys and railheads met all civilian and military safety measures.