Michael Stewart
West Pittston,PA
Summary
Qualified leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Supervisor
Insteel Wire Products
10.2011 - 05.2017
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded customer questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around yard.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Trained and supervised shipping team in proper handling techniques for safe loading and unloading of goods.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
Shipping Team Leader
Cardinal IG
05.2017 - Current
- Provided hands-on support during periods of high order volume, demonstrating leadership by example and boosting team morale.
- Resolved customer complaints promptly by addressing root causes of problems and implementing corrective actions when necessary.
- Implemented proactive quality control measures, reducing instances of damaged goods and returns from customers.
- Evaluated team members'' performance regularly, providing constructive feedback and coaching to drive continuous professional growth.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Sorted and delivered materials to different work areas and staff.
Area Manager
Cardinal Glass Industries, Inc.
05.2017 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Resolved conflicts promptly to promote positive environment for customers.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Department Manager
Cardinal Glass Industries, Inc.
05.2017 - Current
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for the team which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Human Resources Manager
Cardinal Glass Industries, Inc.
08.2022 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Collaborated with leadership to align HR initiatives with overall business goals and objectives.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated open communication channels between employees and management.
- Enhanced employee morale by implementing effective talent management strategies and fostering a positive work environment.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Fostered positive work environment through comprehensive employee relations.
Education
Certification -
Penn State
DuBois, PA12.2005
High School Diploma -
Greater Nanticoke Area HS
Nanticoke, PA06.2003
Skills
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Goal-Oriented
- Training and mentoring
- Staff Management
- Processes and procedures
- Staff Development
- Employee Motivation
- Policy Enforcement
Certification
- Train the Trainer Course (PennState), 04/01/16, Present
- Certified trainer on industrial power equipment. (Forklifts, Powered Hand Jacks, and Gantry Cranes), Present
- Supervisor Training (Manufacturers Association), Present
- Promoting Contemporary Leadership Practices/ Front Line Supervisor, 07/01/16, Present
- Front Line Supervisor/ Building Collaborative Interpersonal Relationships, 10/01/16, Present
- How to have Critical Conversations, 11/01/16, Present
- First Responder Training/ CPR/ First Aid/ AED, 09/01/16, 09/01/19
- Bedrock Leadership Training, 08/01/18, Present
- Certified Forklift Operator
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 03/01/22
- Analyzing data, Proficient, 03/01/21
Awards
- Employee of the month - January 2015
- Employee of the month - March 2016
References
Available upon request
Timeline
Human Resources Manager
Cardinal Glass Industries, Inc.
08.2022 - Current
Shipping Team Leader
Cardinal IG
05.2017 - Current
Area Manager
Cardinal Glass Industries, Inc.
05.2017 - Current
Department Manager
Cardinal Glass Industries, Inc.
05.2017 - Current
Shipping and Receiving Supervisor
Insteel Wire Products
10.2011 - 05.2017
Certification -
Penn State
High School Diploma -
Greater Nanticoke Area HS
- Train the Trainer Course (PennState), 04/01/16, Present
- Certified trainer on industrial power equipment. (Forklifts, Powered Hand Jacks, and Gantry Cranes), Present
- Supervisor Training (Manufacturers Association), Present
- Promoting Contemporary Leadership Practices/ Front Line Supervisor, 07/01/16, Present
- Front Line Supervisor/ Building Collaborative Interpersonal Relationships, 10/01/16, Present
- How to have Critical Conversations, 11/01/16, Present
- First Responder Training/ CPR/ First Aid/ AED, 09/01/16, 09/01/19
- Bedrock Leadership Training, 08/01/18, Present
- Certified Forklift Operator
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