Michael Stewart
Union,MO
Summary
FOH/BOH Specialist
Dynamic professional with a proven track record in quality control and customer service excellence, notably at Wenatchee Rescue Mission. Skilled in production quality control and fostering team collaboration, I have effectively enhanced efficiency and guest satisfaction. Recognized for exceptional time management and building strong relationships, I bring valuable experience and a commitment to continuous improvement.
Overview
16
16
years of professional experience
Work History
Quality Control
Wenatchee Rescue Mission
02.2021 - 11.2024
- Tracked production and quality control systems to proactively identify deficiencies.
- Recognized for efficiency and excellent time management.
- Built withstanding relationships between new and existing product donors.
- Became a valuable asset by learning all possible aspects of required responsibilities along with unexpected scenarios.
- Proficient in a fast paced, large volume environment.
- Utilized proper communication techniques to build rapport with guests and team members.
Front and Back of House Specialist
Olive Garden
10.2008 - 09.2015
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Certified Trainer for 5 years.
- Used suggestive selling methods to increase cover average and improve guest experience.
- Selected to a committee whose mission included opening and establishing new restaurants across the country.
- Maintained composure and work quality while under stress.
Education
No Degree - Business And Hospitality
Western Washington University
Bellingham, WA04-2009
Skills
- Quality control testing
- Production quality control
- Customer service & satisfaction
- efficiency improvement
- Payment processing
- Team management
- Mixology
- Process improvement
- Work area maintenance
- Team Collaboration
Timeline
Quality Control
Wenatchee Rescue Mission
02.2021 - 11.2024
Front and Back of House Specialist
Olive Garden
10.2008 - 09.2015
No Degree - Business And Hospitality
Western Washington University
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