Michael Stewart
Surprise,AZ
Summary
Dedicated and detail-oriented veteran and former Housekeeping Aide at the Central Arkansas VA. Brings over three years of direct VA EVS experience maintaining cleanliness and infection prevention in clinical settings, with a focus on patient safety, biohazard safety, and adherence to CDC and VA protocols.
Overview
15
15
years of professional experience
Work History
Housekeeping Aide
Central Arkansas Veteran Health System
10.2018 - 01.2022
- Cleaned and disinfected inpatient units, outpatient clinics, restrooms, operating rooms, and isolation rooms in accordance with VA and CDC standards.
- Handled hazardous materials and biohazards safely; followed proper protocol for blood and body fluid spills.
- Performed floor care duties including mopping, waxing, stripping, and buffing using powered equipment.
- Maintained cleanliness of patient rooms, restrooms, and public areas to meet infection prevention standards.
- Collected and transported soiled linen and waste to designated areas while wearing appropriate PPE.
- Replenished supplies, maintained equipment, and ensured storage areas remained clean and stocked.
Information Security Analyst
Dillard's
01.2022 - 04.2024
- Technical Leadership & Customer Liaison: Acted as the primary technical analyst for resolving critical security issues; interfaced with cross-functional teams to diagnose and resolve application integration and configuration challenges in support of business operations.
- Security Solutions Deployment: Deployed 25 security adapters across 3 domains using Axonius, maintaining asset inventories for 80,000 network devices and 40,000 user accounts.
- Agent & Vulnerability Management: Deployed 15,000 new agents using CrowdStrike and managed 15,000 Carbon Black agents—configuring policies, setting scheduled workflows, and performing gap analyses to remediate vulnerabilities.
- Incident Response & Remediation: Scheduled and executed vulnerability scans across three domains with Tenable.sc; conducted in-depth investigations on incident tickets to distinguish genuine threats from anomalies and false positives, ensuring timely resolution.
- Policy & Procedure Alignment: Collaborated with IT and stakeholder teams to integrate security measures with existing infrastructure and ensure adherence to information security policies and regulatory standards.
Shipping and Receiving Clerk
University of Arkansas at Little Rock
05.2018 - 10.2018
- Examine shipment contents and compare with records to verify accuracy
- Record shipment data for reporting, accounting, or record keeping purposes
- Prepare work orders, Purchase Orders, or shipping orders, to route materials
- Confer and correspond with establishment representatives to rectify problems caused by damages, shortages, or non-conformance to specifications
- Contact carrier representatives to issue instructions for shipping and delivery of materials
- Deliver or route materials to departments using hand trucks, conveyors, club carts, or trucks
- Requisition and store shipping materials and supplies to maintain inventory of stock.
Customer Service
Murphy's USA
04.2017 - 09.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions and provide information on procedures or policies
- Sell tickets and other items to customers
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Stock shelves and mark prices on shelves and items
- Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change
- Sort, count, and wrap currency and coins.
Customer Service Clerk
United States Postal Service
11.2014 - 02.2016
- Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage
- Check mail to ensure correct postage and that packages and letters are in proper condition for mailing
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices
- Obtain signatures from recipients of registered or special delivery mail
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes
- Transport mail from one workstation to another
- Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders
- Keep money drawers in order, and record and balance daily transactions
- Rent post office boxes to customers
- Provide customers with assistance in filing claims for mail theft or lost or damaged mail
- Cash money orders.
Supervisor/Computer Support Specialist
United States Navy
05.2009 - 03.2014
- Network & Systems Security: Configured security settings and access permissions; performed routine network data backups and maintained operational integrity of IT systems in a high-pressure, mission-critical environment.
- Technical Troubleshooting & Documentation: Diagnosed and resolved complex networking issues—including fault isolation on fiber-optic and token ring networks—while documenting support activities for continuous process improvement.
- Unix/Linux Administration: Managed Unix/Linux server systems for the Battle Force Tactical Trainer (BFTT), ensuring system availability and compliance with federal security protocols.
- Training & Team Support: Trained personnel in network operations and security best practices, reinforcing technical proficiency and adherence to DoD standards.
Education
Bachelor of Science in Information Science -
University of Arkansas At Little Rock
Little Rock, AR12.2020
OSHA Compliant Forklift Certification -
National Lift of Arkansas
Little Rock, AR11.2016
Network Fundamentals & Unix System Administration -
Aegis Training & Readiness Center
Dahlgren, VA06.2011
High School Diploma -
Little Rock Central High School
Little Rock, AR05.2005
Skills
- Infection Control & Hospital Sanitation
- Bloodborne Pathogen & Biohazard Handling
- Isolation Room Cleaning Protocols
- Hospital-Grade Disinfectant & Germicide Use
- Floor Care: Mopping, Stripping, Waxing, Buffing
- Reusable Medical Equipment Cleaning
- PPE Usage & Compliance
- Hazardous Waste Disposal
- Patient & Staff Communication
- Physical Endurance & Stamina
- VA, CDC & OSHA Safety Standards
- Attention to Detail & Timeliness
Veterans Preference
Yes, 10-point Compensable Disability
Availability
Permanent, Full-Time, Little Rock, AR
Timeline
Information Security Analyst
Dillard's
01.2022 - 04.2024
Housekeeping Aide
Central Arkansas Veteran Health System
10.2018 - 01.2022
Shipping and Receiving Clerk
University of Arkansas at Little Rock
05.2018 - 10.2018
Customer Service
Murphy's USA
04.2017 - 09.2017
Customer Service Clerk
United States Postal Service
11.2014 - 02.2016
Supervisor/Computer Support Specialist
United States Navy
05.2009 - 03.2014
Bachelor of Science in Information Science -
University of Arkansas At Little Rock
OSHA Compliant Forklift Certification -
National Lift of Arkansas
Network Fundamentals & Unix System Administration -
Aegis Training & Readiness Center
High School Diploma -
Little Rock Central High School
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