Michael Stinson
Waco,TX
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
21
21
years of professional experience
Work History
Air Conditioning Equipment Operator
Department of Veterans Affairs
02.2024 - Current
- Maintains, installs, hooks up, troubleshoots and puts into operation all types of refrigeration, air conditioning equipment along with electric and pneumatic controls for all buildings on campus.
- Take samples and make corrections to chemical content in three 1200 ton cooling towers to provide continuous treatment for the condenser water system and chilled water closed loop system and maintain daily records of plant operations and properly file records for future use.
- Ability to apply the principles of water pressures and fluid dynamics to accurately start and stop pumps, chillers and regulate valve positions. Operating principles of a High Voltage operating system in order to troubleshoot and repair this area of the plant serving the 3 electrically driven centrifugal chillers due to the dangerous level of voltages that are being used.
- Operate a centrifugal air conditioning plant, safely and efficiently.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
Sales Service Representative
Auto-Chlor System
10.2015 - Current
- Provided customer service and technical assistance to customers via telephone, email, and chat
- Assisted customers with product selection, order placement, billing inquiries, and other sales related issues
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans
- Participated in team meetings to discuss strategies for improving overall customer service standards
- Assisted with training new employees on proper use of company systems used for processing orders
- Responded quickly to critical situations that required immediate attention from management
- Received and processed client payments and updated accounts
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales
- Performed routine maintenance on electrical systems such as motors, transformers, and generators
- Tested existing electrical components to ensure proper functioning
- Repaired faulty wiring or replaced defective parts to restore functionality of circuits and systems
- Inspected all electrical components for damage or wear and tear
- Calibrated instruments used for testing purposes in order to maintain accuracy of readings
- Maintained records of all repairs performed on electrical systems
- Assisted in the development of safety procedures for working with hazardous materials
- Utilized specialized tools such as voltmeters, ammeters, ohmmeters to diagnose problems within circuitry
- Worked closely with other technicians to complete projects efficiently
- Developed test plans based on customer specifications and requirements
- Implemented preventive maintenance protocols to reduce downtime due to system failure or malfunctioning components
- Provided training sessions regarding safe use and handling of electrical systems
- Repaired electrical equipment using hand and power tools and testing and diagnostic equipment
- Provided electrical services and control wiring for diverse locations
- Frequently worked overtime, weekends and holidays
- Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS)
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime
- Tested and repaired electric motors, variable frequency drives, alarms and control systems
- Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels
- Maintained plumbing systems by performing routine maintenance tasks such as replacing washers, repairing leaks, unclogging drains, and checking faucets for proper operation
- Determined the cause of plumbing problems through visual inspections or use of diagnostic tests
- Performed preventive maintenance on boilers, chillers, cooling towers, pumps, heat exchangers and related equipment
- Replaced worn-out seals in showerheads, toilets, sinks
- Assembled fittings such as elbows, tees, unions, flanges
- Responded promptly to emergency calls regarding broken and leaking pipelines
- Diagnosed problems with water heaters and other components of the system
- Replaced broken pipes using appropriate tools and materials
- Connected water supply lines to fixtures like sinks, dishwashers, washing machines
- Installed backflow prevention devices in accordance with local regulations
Cable Installation Technician
Grande Communications
03.2008 - 10.2015
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling
- Provided technical support to customers regarding their cable services during installations and maintenance visits
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings
- Tested newly installed cables using specialized testing devices like tone generators or multimeters
- Resolved issues related to faulty connections or poor signal strength
- Configured IP addresses on routers or modems according to customer requirements
- Developed solutions for difficult wiring configurations at customer sites
- Trained junior technicians on proper installation techniques for various types of cabling
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines
- Installed outlets, drops, converters, modems and digital terminals
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues
- Repaired equipment to support continual service
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues
- Installed cabling from transport and wiring closets to customer access outlet
- Used tools, equipment and vehicles to avoid injuries and mishaps
- Troubleshot and diagnosed systems using speed, ping and related tests
- Measured signal strength at utility poles
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers
Framer
Billy McFarland Construction
05.2003 - 09.2005
- Measured and cut lumber to specified dimensions using a hand saw, power miter saw, or radial arm saw
- Installed wooden frames for doors, windows and walls in accordance with blueprints
- Reinforced structural elements with metal ties when required by local building codes
- Repaired damaged sections of framing using appropriate materials such as treated lumber or galvanized nails
Education
Class C CDL with Hazmat endorsement -
Manager Development Program -
Fork Lift Certification -
EPA Certification
Lock Out/Tag Out Certificate -
10.2021
High School Diploma -
Valley Mills High School
Valley Mills, TX05.2002
Skills
- Upselling and Cross-Selling
- Territory Management
- Organized
- Customer Service
- Analyze Water Quality
- Maintained and calibrated commercial equipment
- Direct Sales
- Computer Skills
- Customer Relationship Management (CRM)
- Equipment operations
Timeline
Air Conditioning Equipment Operator
Department of Veterans Affairs
02.2024 - Current
Sales Service Representative
Auto-Chlor System
10.2015 - Current
Cable Installation Technician
Grande Communications
03.2008 - 10.2015
Framer
Billy McFarland Construction
05.2003 - 09.2005
Manager Development Program -
Fork Lift Certification -
Lock Out/Tag Out Certificate -
High School Diploma -
Valley Mills High School
Class C CDL with Hazmat endorsement -
EPA Certification
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