Michael Stites
Pueblo,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Amazon
09.2023 - Current
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Mill Room Operator
Mars
09.2022 - 07.2023
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Customer Service Representative
T-Mobile
03.2019 - 03.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Clarified customer issues and determined root cause to achieve the highest level of customer service.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical support
WOW! Internet Cable and Phone
01.2017 - 03.2019
- Researched and resolved account and service problems with friendly, knowledgeable support
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating a welcoming, positive experience.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
Education
High School diploma -
Fountain Ft. Carson
Fountain, CO06.1999
Skills
- Customer service
- Computer literacy
- Time management
- Leadership
- Analysis skills
- Automotive diagnostics
- Help desk
- Loading and Unloading
- Call Management
- Appointment Scheduling
- Complaint Resolution
Timeline
Warehouse Worker
Amazon
09.2023 - Current
Mill Room Operator
Mars
09.2022 - 07.2023
Customer Service Representative
T-Mobile
03.2019 - 03.2022
Technical support
WOW! Internet Cable and Phone
01.2017 - 03.2019
High School diploma -
Fountain Ft. Carson
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