Work Preference
Summary
Overview
Work History
Skills
Timeline
Generic
Open To Work

Michael Stites

Pueblo West,CO

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Packaging OperatorFulfillment Center AssociateCustomer Service RepresentativeCustomer AdvocateMECHANIC

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Pueblo West, CO, USColorado Springs, COFountain, CO
Open to relocation: No

Salary Range

$0/hr - $1000/hr

Important To Me

Career advancementWork-life balanceCompany Culture

Summary

Dynamic professional with a proven track record at Amazon, excelling in order fulfillment and team collaboration. Skilled in problem-solving and efficient packaging operations, I consistently meet shipping targets while maintaining high standards of cleanliness and safety. Proficient in Microsoft Office and adept at multitasking, I drive operational excellence and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Packaging Operator

MARS PETCARE US, INC
Tomah, United States
09.2022 - Current
  • Achieved GMP/GHP packaging score through diligent oversight and adherence to protocols.
  • Ensured packaging line efficiency by adhering to set plans and promptly escalating deviations.
  • Collaborated with peers to uphold safety, quality, and efficiency standards in packing hall.
  • Maintained rigorous cleaning regimes to meet the highest cleanliness standards.
  • Contributed to operational processes that improved overall business performance.

Fulfillment Center Associate

AMAZON
10.2023 - 03.2025
  • Packaged products for shipment, prioritizing safe delivery and customer satisfaction.
  • Collaborated with team members to achieve daily shipping targets and deadlines, enhancing team efficiency.
  • Inspected incoming shipments for damage or discrepancies, ensuring quality control.
  • Inspected items for damages prior to shipment.
  • Packed items into boxes according to customer requirements.
  • Maintained cleanliness and organization of work areas to promote safety standards.

Customer Service Representative

T-MOBILE
, United States
03.2019 - 03.2022
  • Enhanced customer satisfaction by implementing strategies that addressed needs and resolved concerns.
  • Resolved customer complaints using problem-solving techniques, ensuring timely and effective solutions.
  • Clarified issues and identified root causes to effectively resolve complaints.
  • Assisted customers with inquiries about products and services, enhancing their understanding and satisfaction.
  • Provided comprehensive information on billing and account management processes.
  • Educated customers on new promotions and service offerings, contributing to informed purchasing decisions.
  • Accurately documented customer interactions in company database.
  • Maintained up-to-date knowledge of T-Mobile products and policies.

Customer Advocate

WOW! INTERNET, CABLE, AND PHONE
, United States
01.2017 - 03.2019
  • Delivered exceptional customer service by utilizing extensive product knowledge.
  • Resolved account and service issues through friendly, knowledgeable support, enhancing customer satisfaction.
  • Assisted customers with inquiries and service-related challenges effectively.
  • Supported customers via phone, email, and chat channels seamlessly.
  • Documented interactions in CRM to ensure accurate records and facilitate effective follow-ups.
  • Provided detailed notes in customer accounts to enhance follow-up processes.
  • Escalated complex cases to appropriate teams, ensuring timely resolution for customers.
  • Collaborated with providers to develop comprehensive solutions efficiently.

MECHANIC

TIRE WORLD AUTO REPAIR CENTER
, United States
11.2015 - 01.2017
  • Diagnosed vehicle issues using advanced diagnostic tools and software.
  • Repaired and replaced faulty brake systems to ensure vehicle safety.
  • Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
  • Performed routine maintenance services including oil changes and tire rotations.
  • Conducted thorough inspections to identify potential vehicle issues early.
  • Utilized hydraulic lifts and hand tools for precision in repair tasks.
  • Maintained clean, organized work environment to support effective repairs.
  • Advised customers on essential repairs following detailed vehicle assessments.

Skills

  • Order picking and packing
  • Warehouse equipment operation
  • Product assembly
  • Inventory management strategies
  • Logistics coordination
  • Good manufacturing practices
  • Part inspection and diagnostics
  • Efficiency and standardization
  • Computing and data entry
  • Microsoft Office applications
  • Call center software proficiency
  • Troubleshooting skills
  • Time management
  • Team collaboration
  • Effective communication skills
  • Customer satisfaction
  • Cleaning and organization

Timeline

Fulfillment Center Associate

AMAZON
10.2023 - 03.2025

Packaging Operator

MARS PETCARE US, INC
09.2022 - Current

Customer Service Representative

T-MOBILE
03.2019 - 03.2022

Customer Advocate

WOW! INTERNET, CABLE, AND PHONE
01.2017 - 03.2019

MECHANIC

TIRE WORLD AUTO REPAIR CENTER
11.2015 - 01.2017

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Michael Stites