Overview
Work History
Education
Skills
Timeline
Generic

Michael St John

Virginia Beach,VA

Overview

23
23
years of professional experience

Work History

Patient Services Coordinator

Sentara Healthcare
Virginia Beach, VA
07.2002 - Current
  • 20+ Years of Experience coordinating insurance authorization for procedures and tests.
  • 10+ Years of Experience with ICD-9, ICD-10, ICD-10 PCS
  • Greeted patients and visitors in a friendly and professional manner.
  • Provided administrative support to physicians, nurses, and other healthcare personnel.
  • Managed the flow of incoming calls from patients and other healthcare providers.
  • Processed referrals for specialty care services as needed.
  • Answered questions from patients regarding their accounts and billing inquiries.
  • Performed data entry into electronic health record system.
  • Maintained accurate documentation of patient visits and follow-up care plans.

Security Assistant

Sentara Careplex Hospital
Hampton, VA
09.2001 - 10.2001
  • Monitored access control systems, CCTV cameras, fire alarms, and other security devices.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored security cameras to identify and respond to suspicious activity.

Medical Records Clerk

Sentara Bayside Hospital
Virginia Beach, VA
08.2001 - 09.2001
  • Processed incoming medical records requests.
  • Maintained a secure filing system for confidential documents.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Pulled patient charts for upcoming appointments.
  • Supported administration staff with records requests to support patient care.
  • Scanned incoming documentation.
  • Purged outdated files.

Medical Records Assistant

Sentara Norfolk General Hospital
Norfolk, Virginia
07.2001 - 08.2001
  • Maintained patient medical records and charts in an organized manner.
  • Assisted in the maintenance of a secure filing system for confidential patient information.
  • Retrieved and distributed patient medical records as requested by physicians or other healthcare personnel.
  • Collaborated with interdisciplinary team members to ensure accurate and complete medical records were maintained at all times.
  • Coordinated with outside organizations such as laboratories and imaging centers to obtain results or images needed for patient care.
  • Complied with federal laws and regulations related to privacy practices including HIPAA guidelines.
  • Recorded and filed patient data and medical records.
  • Completed patient paperwork and maintained accurate records.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Pulled patient charts for upcoming appointments.

Education

Some College (No Degree) - Information Technology

Tidewater Community College
Virginia Beach

Some College (No Degree) - Medical Terminology

Tidewater Community College
Virginia Beach

Skills

  • Insurance Verification
  • Patient Registration
  • Strong Organization
  • Appointment Scheduling
  • Follow-up care coordination
  • Patient confidentiality
  • Crosstrained in ICD-9, ICD-10, ICD-10 PCS
  • Processing Inpatient, Outpatient, Home Health, Hospice and Durable Medical Equipment requests
  • Speaking on phone to providers, members and other clients
  • Working in Microsoft Word, Excel and Outlook, as well as JIVA, NICE, TEAMS, Wintegrate
  • Can type at 89 words per minute

Timeline

Patient Services Coordinator

Sentara Healthcare
07.2002 - Current

Security Assistant

Sentara Careplex Hospital
09.2001 - 10.2001

Medical Records Clerk

Sentara Bayside Hospital
08.2001 - 09.2001

Medical Records Assistant

Sentara Norfolk General Hospital
07.2001 - 08.2001

Some College (No Degree) - Information Technology

Tidewater Community College

Some College (No Degree) - Medical Terminology

Tidewater Community College

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Michael St John