Michael St John
Virginia Beach,VA
Overview
23
23
years of professional experience
Work History
Patient Services Coordinator
Sentara Healthcare
Virginia Beach, VA
2002.07 - Current
- 20+ Years of Experience coordinating insurance authorization for procedures and tests.
- 10+ Years of Experience with ICD-9, ICD-10, ICD-10 PCS
- Greeted patients and visitors in a friendly and professional manner.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Processed referrals for specialty care services as needed.
- Answered questions from patients regarding their accounts and billing inquiries.
- Performed data entry into electronic health record system.
- Maintained accurate documentation of patient visits and follow-up care plans.
Security Assistant
Sentara Careplex Hospital
Hampton, VA
2001.09 - 2001.10
- Monitored access control systems, CCTV cameras, fire alarms, and other security devices.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
Medical Records Clerk
Sentara Bayside Hospital
Virginia Beach, VA
2001.08 - 2001.09
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Organized patient charts, gathering medical histories, lab results and consents.
- Pulled patient charts for upcoming appointments.
- Supported administration staff with records requests to support patient care.
- Scanned incoming documentation.
- Purged outdated files.
Medical Records Assistant
Sentara Norfolk General Hospital
Norfolk, Virginia
2001.07 - 2001.08
- Maintained patient medical records and charts in an organized manner.
- Assisted in the maintenance of a secure filing system for confidential patient information.
- Retrieved and distributed patient medical records as requested by physicians or other healthcare personnel.
- Collaborated with interdisciplinary team members to ensure accurate and complete medical records were maintained at all times.
- Coordinated with outside organizations such as laboratories and imaging centers to obtain results or images needed for patient care.
- Complied with federal laws and regulations related to privacy practices including HIPAA guidelines.
- Recorded and filed patient data and medical records.
- Completed patient paperwork and maintained accurate records.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Pulled patient charts for upcoming appointments.
Education
Some College (No Degree) - Information Technology
Tidewater Community College
Virginia BeachSome College (No Degree) - Medical Terminology
Tidewater Community College
Virginia BeachSkills
- Insurance Verification
- Patient Registration
- Strong Organization
- Appointment Scheduling
- Follow-up care coordination
- Patient confidentiality
- Crosstrained in ICD-9, ICD-10, ICD-10 PCS
- Processing Inpatient, Outpatient, Home Health, Hospice and Durable Medical Equipment requests
- Speaking on phone to providers, members and other clients
- Working in Microsoft Word, Excel and Outlook, as well as JIVA, NICE, TEAMS, Wintegrate
- Can type at 89 words per minute
Timeline
Patient Services Coordinator
Sentara Healthcare
2002.07 - Current
Security Assistant
Sentara Careplex Hospital
2001.09 - 2001.10
Medical Records Clerk
Sentara Bayside Hospital
2001.08 - 2001.09
Medical Records Assistant
Sentara Norfolk General Hospital
2001.07 - 2001.08
Some College (No Degree) - Information Technology
Tidewater Community College
Some College (No Degree) - Medical Terminology
Tidewater Community College