Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Stokoe

Tallahassee,FL

Summary

Professional with experience in food service operations and customer interaction. Demonstrated ability to support daily activities by assisting staff and ensuring compliance with health regulations. Implemented strategies to enhance efficiency in food preparation, contributing to a positive dining experience for guests. Proven track record in maintaining high standards of quality and sanitation while managing inventory effectively.

Overview

9
9
years of professional experience

Work History

Volunteer

Sojoun Wellness
Tallahassee , Florida
10.2024 - 04.2025
  • Attended weekly meetings to discuss progress and future initiatives.
  • Collaborated with other volunteers to create a positive work environment.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Provided assistance to staff in the daily operations of the organization.
  • Offered support and assistance to community members.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.

Sou Chef

Golden Corral Buffet and Grill
Tallahassee, Florida
06.2023 - 07.2023
  • Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
  • Ensured food preparation and presentation met high standards of quality and sanitation.
  • Enforced portion control guidelines to minimize costs associated with overproduction.
  • Analyzed customer feedback to identify areas of improvement in service or product quality.
  • Created a positive work environment by encouraging teamwork among staff members.
  • Complied with all health department regulations regarding proper food handling methods.
  • Monitored food products, driving quality, freshness and integrity.
  • Conducted frequent line checks to keep food at proper temperatures in holding zones.
  • Streamlined kitchen processes to shorten wait times and serve additional guests.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Checked quality of food products to meet high standards.
  • Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.

In Store

Jimmy John's Gourmet Sandwiches
, FL
04.2023 - 05.2023
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Grocery Bagger

Duren's Piggly Wiggly
Port St. Joe, Florida
06.2016 - 10.2018
  • Adhered to safety protocols in handling sharp objects such as knives or box cutters.
  • Managed check-out area efficiently by ensuring a smooth flow of customers through the line.
  • Received customer complaints and concerns courteously and followed up with appropriate action plan when necessary.
  • Provided excellent customer service including answering questions about products or services offered in the store.
  • Organized bags neatly in shopping carts for easy transport from store to car.
  • Offered carry out services to customers when needed, loading purchased items into their cars safely and securely.
  • Maintained cleanliness of work area throughout shift by sweeping floors, wiping down counters, and disposing of trash properly.
  • Collaborated with other grocery baggers to ensure efficient checkout process during busy times.
  • Assisted customers with locating specific items within the store when requested.
  • Greeted customers and provided assistance with bagging groceries.
  • Verified that prices on items matched those on display tags or computer screens.
  • Assisted customers with getting groceries loaded in vehicles.
  • Collected empty carts and returned each to store to minimize loss and damage to store property.
  • Retrieved carts from returns and parking lot.
  • Cleaned up spills, collected trash and swept and mopped floors.
  • Bagged customer items in alignment with industry best practices.
  • Assisted customers with unloading purchases onto conveyor belt at checkout.
  • Collected shopping carts from parking lot and returned to store.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Returned unwanted merchandise to appropriate store shelves.
  • Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
  • Greeted customers to build rapport and increase customer satisfaction.
  • Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Maintained cleanliness and organization of bagging area to ensure efficient workflow.
  • Handled customer inquiries and complaints regarding bagging service with professionalism.
  • Implemented bagging techniques to maximize space and protect fragile items.
  • Adapted to various customer needs, providing personalized bagging solutions.
  • Monitored checkout lanes to provide timely bagging support during peak hours.
  • Loaded groceries into customers' vehicles, offering exceptional customer service.
  • Worked closely with front-end team to manage queues and reduce waiting times.
  • Assisted in the return of carts and baskets to designated areas, maintaining store front appearance.
  • Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
  • Managed inventory of bags, restocking as necessary to ensure availability.
  • Participated in team meetings to discuss improvements in bagging procedures.
  • Assisted customers with bagging purchases, ensuring items were secured and handled with care.
  • Collaborated with cashiers to expedite the checkout process for customers.
  • Delivered courteous, prompt service by quickly attending to customer needs and requests.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Accomplished production goals by working with speed and accuracy.
  • Cleaned containers, supplies or work areas using cleaning solutions.
  • Examined and inspected containers, materials or products to meet quality specifications.

Education

High School Diploma -

Prince George High
Prince George, VA
05-1990

Skills

  • Customer service
  • Food safety
  • Inventory management
  • Time management
  • Problem solving
  • Effective communication
  • Collaboration skills
  • Quality assurance
  • Conflict resolution
  • Reliability and punctuality
  • Budgeting and finance
  • Positive attitude
  • Fundraising events
  • Data entry
  • Leadership qualities
  • Multitasking and organization
  • Recordkeeping
  • Coaching and mentoring
  • Professional appearance
  • Food distribution
  • Operations support
  • Team leadership
  • Deadline adherence
  • Teamwork and collaboration
  • Telephone etiquette
  • Problem-solving
  • Documentation and reporting
  • Organized and efficient
  • Decision-making
  • Volunteer orientation
  • Attention to detail
  • Client relations strength
  • Answering phones
  • Empathy and patience
  • Verbal and written communication
  • Relationship building
  • Telephone and email etiquette
  • Flexible schedule

Timeline

Volunteer

Sojoun Wellness
10.2024 - 04.2025

Sou Chef

Golden Corral Buffet and Grill
06.2023 - 07.2023

In Store

Jimmy John's Gourmet Sandwiches
04.2023 - 05.2023

Grocery Bagger

Duren's Piggly Wiggly
06.2016 - 10.2018

High School Diploma -

Prince George High

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