Michael Stough
Panama City Beach,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Meat Cutter
Winn Dixie
02.2024 - Current
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Meat Cutter
The Fresh Market
07.2023 - 02.2024
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
Team Lead/Supervisor
Crocs
04.2023 - 07.2023
- Handling incoming shipment of new products, counting safe daily as well as maintaining tills
- Handling any customer complaints as well as any associate issues and or concerns.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Sales Specialist
Lowe's Home Improvement
03.2022 - 02.2023
- Handling customers install of flooring as well as pushing core products and key components to their projects
- Pushing department sales as well as store sales and company credit card
- Stocking shelves and maintaining sales floor while practicing safety and cleanliness
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Receiving Associate
Lowe's Home Improvement
07.2021 - 02.2022
- Handling any incoming shipment off of trucks
- Processing all of the paperwork and making sure that the inventory is accurate
- Operating forklifts and electric pallet jacks as well as maintaining the safety and cleanliness of the receiving docks
- Completing all the paperwork at the end of the day and filing them in the correct locations
- Unloaded pallets and deliveries and organized products in warehouse.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Sales Associate
Lowe's Home Improvement
02.2020 - 04.2021
- Maintain the Lumber department as well as handling any new incoming freight
- Pulling any customer orders for curbside pickup, as well as helping any customers and or associates with any needs throughout the store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Asset Protection Associate
Walmart
02.2019 - 02.2020
- Scanning receipts, help customers and associates, as well as helping other Asset Protection associates with the apprehension and stopping of theft
- Push carts and physical labor
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Meat Clerk
Safeway
04.2016 - 07.2018
- Assists customers by taking and filling special orders
- Makes product suggestions and engages in suggestive selling
- Weighs, wraps, prices and labels poultry, meat, fish and other fresh products in Meat Department
- Unload incoming product from truck
- Take inventory of products, manage employees and Meat Department scheduling
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL02.2013
Skills
- Time management
- Guest services
- Leadership
- Microsoft word
- Communication skills
- Organizational skill
- Computer skills
- Customer Service
- Customer service abilities
- Management
- Forklift Operation
- Inventory Processing
- Training personnel
- Teamwork and Collaboration
Timeline
Meat Cutter
Winn Dixie
02.2024 - Current
Meat Cutter
The Fresh Market
07.2023 - 02.2024
Team Lead/Supervisor
Crocs
04.2023 - 07.2023
Sales Specialist
Lowe's Home Improvement
03.2022 - 02.2023
Receiving Associate
Lowe's Home Improvement
07.2021 - 02.2022
Sales Associate
Lowe's Home Improvement
02.2020 - 04.2021
Asset Protection Associate
Walmart
02.2019 - 02.2020
Meat Clerk
Safeway
04.2016 - 07.2018
High School Diploma -
Lake Brantley High School