Michael Stovall
Fresno,CA
Summary
Self-motivated, results-driven professional with extensive experience in Variable and Fixed Operations, Business Development, Project Management, Process Improvement and Technical Disciplines. History of achieving sustainable growth in both Sales and Service Operations in the Automotive and Healthcare industries. Extreme passion for People and showing them how to Succeed.
Overview
21
21
years of professional experience
Work History
General Manager
James McKoane Enterprises - Clawson Motorsports
Fresno , CA
2019.08 - 2023.12
- Oversaw each depart profit and retention objectives, developed measurable targets and objectives, and provide enthusiastic leadership to management and the team to achieve consistent growth to >$50+ million gross sales annually.
- Communicated with ownership against existing forecast and the requested measurables the family needed and developed strategies to implement throughout my existing plan of action with the team.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Proud of the team we created!
- Introduced the expectation of operational excellence by mentoring personnel on management principles, industry practices, and creating company procedures.
- Championed continuous improvement initiatives through "We All Rise" and "SWOT" campaigns that enhanced team performance across all departments, instead of focusing solely on department performance.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Reduced operational risks while organizing data to forecast performance trends.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased revenue in target growth areas, ie. CARB, farmers and ranchers, school districts, etc.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage. ie. OBS
- Assisted in recruiting, hiring and training of department managers and team members.
Assistant General Manager
James McKoane Enterprises - Clawson Honda
Fresno , CA
2017.07 - 2019.08
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Reported issues to higher management and ownership with comprehensive information to more informed decisions throughout to dealerships.
- Directly managed the Clawson Truck Center brand and its success as the "go-to" for trades/farmers with lifetime warranty that included engine and transmission.
- Managed pull through on Clawson Honda budget implementations, employee evaluations, and payplans.
- Collaborated with all departments to establish productive and timely completion of projects and remodels.
- Recruited, hired, and trained all personnel, working to establish key internal functions and outline scope of positions for new organization.
- Motivated, trained, and disciplined department managers and employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
Relationship Development
James McKoane Enterprises - All Stores
Fresno , CA
2017.08 - 2023.07
- Introduced myself to customers who were upset at any stage of the sale, including after the sale to ensure a high quality experience. Conflict resolution and retraining.
- Developed campaigns to create Call To Action events including: Annual Veterans Rides (400+ Motorcycles), Customer Appreciation Rides (Johannesburg area), Bike Nights, Coffee with the GM, among other events.
- Conducted all Department Managers' annual reviews to set goals and dreams, but also correct areas of weakness.
- Worked closely with HR to assist employees when they were in a time of need or had a family emergency where we could create loyalty.
Field Sales Consutant
Henry Schein Dental
Fresno , CA
2014.01 - 2017.08
- Member of SWOT leadership team who gave feedback on the industry and trained to come alongside dentists to become business partners in all facets of their practice.
- Recruited and trained Field Sales Consultants to represent Henry Schein in the Reno, Fresno and Bakersfield markets.
- Cultivated new leads through application of Business Development strategies. ie. fee structure, debt consolidation, partnerships and transitions.
- Improved overall company performance by consistently achieving individual performance targets set forth by Regional management team.
- Maintained key customers and designed call schedule to promote retention and relationships.
Field Sales Consultant
Benco Dental
Fresno , CA
2011.02 - 2014.01
- Brought third-largest distributor to the Western U.S. Interviewed, hired and trained 11 territories in the California, Oregon and Arizona markets
- Maintained 90% of existing sales territory and stayed up to date on evolving changes in marketplace.
- Traveled with territory reps to promote conversion of curious shoppers into customers through product knowledge, training events and product solutions to meet customer needs.
- Part of 5 person crew to locate, design, acquire real estate and build a 100,000 square foot distribution center for our Sparks, NV location.
Field Sales Consultant
Henry Schein Dental
Fresno , CA
2002.08 - 2011.01
- Grew scratch territory of 180+ accounts, who were 80+% in Collections, to a territory of $3.5 million annually.
- Kept detailed records of daily activities through online customer database. Outlook, Salesforce, etc.
- Cultivated new leads through application of Business Development strategies. ie. fee structure, debt consolidation, partnerships and transitions.
Education
Bachelor of Science - Criminology
California State University - Fresno
Fresno, CA05.2002
Skills
- Strategic Planning & Implementation
- Team Leadership
- Sales Team Development
- KPI Tracking & Process Improvement
- Business and Data Analysis
- Relationship Management
- Variable and FIxed Operations
- Problem Solver
Affiliations
- Fellowship of Christian Athletes
- Adventure Church in Fresno, CA
- Quarterback Club - Fresno State
- Bulldog Bread Collective
Timeline
General Manager
James McKoane Enterprises - Clawson Motorsports
2019.08 - 2023.12
Relationship Development
James McKoane Enterprises - All Stores
2017.08 - 2023.07
Assistant General Manager
James McKoane Enterprises - Clawson Honda
2017.07 - 2019.08
Field Sales Consutant
Henry Schein Dental
2014.01 - 2017.08
Field Sales Consultant
Benco Dental
2011.02 - 2014.01
Field Sales Consultant
Henry Schein Dental
2002.08 - 2011.01
Bachelor of Science - Criminology
California State University - Fresno
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