Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

MICHAEL STRANACHER

Stephenville,TX

Summary

Seasoned Store Manager specializing in management of retail locations. Always strive to put my team first, I'm a firm believer that an organizations greatest asset is the team, and this is why I foster a teach, coach, train method as I work to develop current, future and past leaders under my direction. Experienced in driving positive Top Lines sales performances accompanied with positive bottom line profit. Proficient in driving a positive customer experience through all avenues of shopping, whether in store or through omni channels.

Overview

19
19
years of professional experience

Work History

Store Manager

Lowe's Home Improvement
07.2023 - Current
  • Manage a multi million dollar location with 140+ direct reports
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Store Manager

Lowe's Home Improvement
08.2019 - 06.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Store Manager Specialty

Lowe's Home Improvement, Inc.
11.2015 - 08.2019
  • Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area
  • Models the behaviors that are needed to deliver quality customer service, maintain an in-stock position, and keep the store clean and safe for customers
  • Encourages others to share ideas and empowers others to make decisions while providing guidance when necessary
  • Provides open and timely feedback, coaching, training, and mentorship to members of the team and encourages others to communicate openly and share constructive feedback
  • Anticipates spikes in sales and ensures the store has the in-stock position to support the demand
  • Controls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan
  • Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals
  • Ensures associates are equipped and prepared to deliver quality sales and service
  • Seeks performance feedback from others and pursues self-development opportunities
  • Sets an example for others by adapting quickly and effectively to work challenges and organizational change.

Department Manager

Lowe's Home Improvement
01.2015 - 11.2015
  • Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary
  • Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities
  • Empowers others to make decisions while providing guidance when necessary
  • Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback.

Assistant Store Manager

Atwood's Ranch and Home
06.2012 - 09.2014
  • Oversee activities directly related to making products or providing services
  • Manage staff, preparing work schedules and assigning specific duties
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Construction/Concrete Lead

E.M. Construction
06.2005 - 09.2014
  • Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems
  • Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors
  • Prepare and submit budget estimates, progress reports, or cost tracking reports
  • Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems
  • Study job specifications to determine appropriate construction methods
  • Obtain all necessary permits and licenses
  • Direct and supervise workers
  • Develop or implement quality control programs.

Education

B.S. Fire Technology -

Mclennan Community College
Waco, TX
12.2009

Skills

  • Problem Solving
  • Time Management
  • Management Skills
  • Office 365
  • Leadership
  • Revenue Generation
  • Store Merchandising
  • Operations Management
  • Team Development
  • Loss Prevention
  • Personnel Development
  • Payroll Management
  • Policies and Procedures

references

  • GARY MOSS, Store Manager, (512) 927-6998, Gary.Moss@store.lowes.com
  • Anthony Robertson, Assistant Store Manager, (817) 597-5259, Anthony.J.Robertson@store.lowes.com
  • Dror Biran, Store Manager (682) 220-0361, Dror.Biran@store.lowes.com
  • ERNIE MARTINEZ, Construction Owner-Manager, (254) 722-3908

Timeline

Store Manager

Lowe's Home Improvement
07.2023 - Current

Store Manager

Lowe's Home Improvement
08.2019 - 06.2023

Assistant Store Manager Specialty

Lowe's Home Improvement, Inc.
11.2015 - 08.2019

Department Manager

Lowe's Home Improvement
01.2015 - 11.2015

Assistant Store Manager

Atwood's Ranch and Home
06.2012 - 09.2014

Construction/Concrete Lead

E.M. Construction
06.2005 - 09.2014

B.S. Fire Technology -

Mclennan Community College

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MICHAEL STRANACHER