Michael Strang
Summary
Accomplished Manager skilled at building atmosphere of collaboration, product knowledge and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Havana Cigar Bar LLC
10.2022 - 07.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Assistant General Manager
Bro Retail Group
12.2019 - 10.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Customer Service Representative
Circle K
01.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Handyman
All Seasons Home Services
05.2013 - 07.2023
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Removed and repaired carpet and wood flooring.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Performed basic landscaping tasks, such as mowing, gardening, pulling weeds, and watering lawns for a 11,000 square foot home.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Safely and effectively handled wide range of cleaning products and solutions.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ05.2018
Skills
- Sales Expertise
- Issue Resolution
- Customer Service
- Employee Scheduling
- Staff Supervision and Management
- POS Systems Operations
- Store Opening and Closing
- Vendor Management
- Shoplifter Deterrence
- Sampling Techniques
- Leadership
- Product Knowledge
Timeline
Assistant Store Manager
Havana Cigar Bar LLC
10.2022 - 07.2023
Assistant General Manager
Bro Retail Group
12.2019 - 10.2022
Customer Service Representative
Circle K
01.2019 - 12.2019
Handyman
All Seasons Home Services
05.2013 - 07.2023
High School Diploma -
Boulder Creek High School
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