Michael Strickland

• Optimized existing designs, reducing production costs and enhancing overall performance.
• Read and understand road prints, utility maps, and as-builds to identify conflicts with existing facilities.
• Collaborate with any necessary vendor, as well as internal GIS and CAD teams to produce all required documentation for application packages.
• Follow very specific and detailed procedures already implemented while remaining flexible enough to readily adapt to changing standards and procedures without notice.
• Follow very specific and detailed procedures already implemented while remaining flexible enough to readily adapt to changing standards and procedures without notice.
• Coordinate with project team for forecasting, scheduling, resources management, and quality assurance.
• Review project deliverables for accuracy and apprise project management team of risks, issues, and recommended mitigations.

● Analyzing technical solutions for any type of issue, related to marine equipment that may arise as result of inspection or equipment failure/ breakdown.

● Maintain a positive relationship with customers while ensuring all their service needs were met.
● Deliver and explain estimates of repairs to the customers
● Manage vendors and sublet companies to perform specific tasks.
● Met with customers to discuss service needs and develop effective and practical solutions.

● Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
● Managed team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
● Coordinated schedules and assigned work orders to maximize productivity within the service department.
● Developed strong relationships with customers, resulting in repeat business and increased loyalty.
● Developed written plans and obtained customer consent to proceed.
● Negotiated contracts with vendors to secure competitive pricing on parts procurement while maintaining quality standards.
● File necessary warranty claims across multiple manufacturing companies.

• Design and develop moderately complex Network equipment installation, modifications, and upgrades including but not limited to CWDM, DWDM, Ciena Z series installations
• Responsible for tasks associated with special circuit orders up to 10Gig orders and will support various product offerings and bandwidth
• Work on problems of complex scope where analysis of situations or data requires review of variety of factors and work closely with Transport Planners, Field Operations, and Windstream contractors on orders requiring network to support ordered product
• Coordinated effectively with cross-functional teams to address complex issues and meet project deadlines.
• Managed on-site installation of new equipment, leading to improved efficiency and reduced downtime.
• Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the department.
• Boosted company reputation by presenting professional, knowledgeable, and courteous service to clients during on-site visits.

• Design and develop moderately complex Outside Plant projects related but not limited to copper, FttP, FttT, FttH, EIA, Special Circuits, and Equipment installations, modifications, upgrades and/or construction
• Increased project success rates by conducting thorough site surveys and creating accurate engineering drawings.
• Managed budgets effectively for engineering projects, tracking expenditures closely against allocated funds.
• Improved network stability by designing and implementing outside plant infrastructure projects.
• Expedited project completion timelines by effectively managing multiple concurrent assignments, ensuring timely delivery of results.
• Coordinated with cross-functional teams such as permitting authorities to ensure adherence to local codes while expediting project approvals.
• Designed and planned fiber and copper layouts to serve customer needs.
• Worked on pole installation and conduit application processes.
• Collaborated with construction personnel to verify adherence to engineering design schematics.
• Work on problems of complex scope where analysis of situations or data requires review of variety of factors and work closely with OSP Planning and Implementation teams on orders requiring construction to support ordered product