Michael Strickland
Justin,TX
Summary
Assistant Vice President with a proven track record in enhancing productivity and operational efficiency. Expertise in strategic planning, risk management, and team leadership drives successful project outcomes. Strong communication, problem-solving, and adaptability skills foster seamless operations and collaboration. Dedicated to utilizing these strengths to propel organizational growth and success.
Overview
15
15
years of professional experience
Work History
Assistant Vice President, Managing Director
Weiser Security Services Inc.
Ft. Worth, Texas
04.2020 - Current
- Collaborated with upper management to create long-term business plans.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with established policies, procedures and regulations.
- Formed and sustained strategic relationships with clients.
- Executed swift and timely resolution and follow-up.
Senior Branch Manager
Weiser Security Services Inc.
Ft. Worth, Texas
04.2015 - 04.2020
- Resolved customer requests promptly, providing courteous services to optimize workflow.
- Established processes for delivering quality customer service, including responding to customer inquiries promptly and efficiently.
- Scheduled staffing levels according to anticipated demand for services.
- Conducted regular performance appraisals of staff, providing feedback and coaching as needed.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Generated leads and improved sales conversions.
- Planned and implemented company initiatives to improve customer service.
Branch Manager
Weiser Security Services Inc.
Ft. Worth, Texas
04.2010 - 04.2015
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Identified opportunities for process improvement initiatives within the branch.
- Planned work schedules to maintain adequate staffing levels.
- Organized professional development programs for employees at all levels of the organization.
Education
Associate of Applied Science - Criminal Justice
Hill College
Cleburne, TX05-1997
Skills
- Staff Selection and Mentoring
- Policy Adherence
- Critical Thinking Proficiency
- Team Leadership
- Customer Issue Management
- Business Management
- Candidate Evaluation
- Operations Management
Accomplishments
- 2024 Earl A. Weiser Award
- 2024 Fastest Growth Award
- 2018 Fastest Growth Award
- 2013 Earl A. Weiser Award
- 2010 Fast Track Service Award
Timeline
Assistant Vice President, Managing Director
Weiser Security Services Inc.
04.2020 - Current
Senior Branch Manager
Weiser Security Services Inc.
04.2015 - 04.2020
Branch Manager
Weiser Security Services Inc.
04.2010 - 04.2015
Associate of Applied Science - Criminal Justice
Hill College
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