Michael Stuck
Calhoun Falls,SC
Summary
Dynamic service technician with a proven track record at Rieger Motors, excelling in vehicle inspections and troubleshooting. Adept at diagnosing mechanical issues and enhancing operational efficiency. Recognized for delivering exceptional customer service and maintaining safety protocols, ensuring optimal vehicle performance and customer satisfaction. Strong technical aptitude combined with effective problem-solving skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Pizza Maker
Little Caesars Pizza
09.2024 - Current
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Coached new workers on store policies, pizza making, and dough preparation.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
Store Clerk
Lowes Hardware
10.2022 - 03.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Clerk
Dandy Mini Mart
01.2018 - 03.2021
- Assisted customers by answering questions and fulfilling requests.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Operated POS systems to accurately process customer purchases.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Tire and Lube Technician
Walmart
08.2015 - 03.2018
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Kept shop areas neat, clean, and free of safety hazards.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Worked alone or in team-based systems to complete up to Number oil changes each day.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Cleaned automotive service bays and removed debris and Type to promote organized work environment.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Educated customers about tire maintenance, repair and replacement.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Installed tire studs for winter driving conditions.
Service Advisor
Rieger Motors
01.2010 - 04.2015
- Maintained high customer satisfaction standards to meet or exceed targets.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Began as a service technician and was promoted as business grew to service advisor.
Service Technician
Riverside Chevrolet Cadillac
11.2005 - 01.2010
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
Service Technician
Pearson Ford
06.2001 - 09.2005
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired and replaced worn and damaged components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
Used Car Technician
Berlin Chevrolet
09.1999 - 02.2001
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Performed emissions tests according to standard procedures.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Coordinated with parts department to determine availability of necessary components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired and replaced worn and damaged components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
Service Technician
Bartow Ford
05.1997 - 07.1999
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Investigated customer complaints to identify cause of malfunctions.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Coordinated with parts department to determine availability of necessary components.
- Read and followed technical documentation to complete accurate repairs.
Service Technician
Courtesy Lincoln Mercury
08.1995 - 07.1996
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Greeted customers and answered questions about oil changes and other services.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Checked fluids, tires, brakes, and other systems as part of 28-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Kept shop areas neat, clean, and free of safety hazards.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Worked alone or in team-based systems to complete up to 30 oil changes each day.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Cleaned automotive service bays and removed debris and helped to promote organized work environment.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Education
Associate Of Science - Industrial Science
Hillsborough Community College
Tampa, FL05.1996
Automotive Repair
Brewster Technical Center
Tampa, FL05.1996
Skills
- Vehicle inspections
- Troubleshooting
- Electrical system rewiring
- Hand and power tools
- Mechanical systems
- Brake systems
- Pneumatic systems
- Technical aptitude
- Mechanical aptitude
- Critical Thinking
- Team player
- Situational Awareness
- Prioritize and adjust priorities as needed to meet required outcome(s)
- Work well under pressure or changing priorities
- Excellent problem analysis
- Quick learner
- Readily adaptable to changing work demands and requirements
- Skilled in troubleshooting and repair of mechanical and control systems
- Diagnostics systems
- Electrical troubleshooting
- Diagnostics
- Problem diagnosis
- Equipment adjustment
- Deadline driven
- Safety procedures
Certification
ASE certified
Timeline
Pizza Maker
Little Caesars Pizza
09.2024 - Current
Store Clerk
Lowes Hardware
10.2022 - 03.2023
Clerk
Dandy Mini Mart
01.2018 - 03.2021
Tire and Lube Technician
Walmart
08.2015 - 03.2018
Service Advisor
Rieger Motors
01.2010 - 04.2015
Service Technician
Riverside Chevrolet Cadillac
11.2005 - 01.2010
Service Technician
Pearson Ford
06.2001 - 09.2005
Used Car Technician
Berlin Chevrolet
09.1999 - 02.2001
Service Technician
Bartow Ford
05.1997 - 07.1999
Service Technician
Courtesy Lincoln Mercury
08.1995 - 07.1996
Associate Of Science - Industrial Science
Hillsborough Community College
Automotive Repair
Brewster Technical Center
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