MICHAEL STUDSTILL
Vidalia,GA
Summary
Well-organized and reliable Store Manager offering highly organized nature, good multitasking abilities and personable style. Works to satisfy customers and exceed sales targets. Security-conscious and observant with experience minimizing losses and managing stock.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Store Manager
Harbor Freight Tools
01.2023 - Current
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
EXECUTIVE TEAM LEADER
Target
02.2021 - Current
- Supported efficient online order delivery by leading pick, pack and ship fulfillment workflow.
- Assessed competitor and market trends and leveraged guest insights and feedback to drive loyalty and satisfaction.
- Cultivated customer-centered culture, training and coaching team to prioritize guest experience and deliver on store sales goals.
- Assessed all GM backroom and sales floor areas to evaluate priorities, identify service gaps and develop corrective action plans.
- Facilitated consistently positive guest experiences by verifying products are in-stock and accurately priced and signed on sales floor.
- Coordinated department workflow and collaborated with team leaders to support transitions, revisions and sales plans.
- Managed replenishment, inventory accuracy, presentation and pricing for all GM store areas.
AREA MANAGER
Walmart Distribution Center
05.2018 - 02.2021
- Administered systems and programs to reduce loss, maintain inventory control, or increase safety.
- Developed team-based culture with shared strategies and goals and strong performance-based initiatives.
- Effectively Maintained department's ranking in the top 3 of 21 Distribution centers.
- Consistently surpass quality control metrics to achieve high audit stores by monitoring conveyor belt activity to reduce shrinkage, extract damaged products and deliver customer supplies within quality, time, and budget objectives.
- Coordinate freight workflows, assigning tasks and planning associate workload to ensure proper pick and pack measures are followed.
- Promoted culture of safety by educating workers on safety compliance requirements and by performing spot checks to maintain compliance.
STORE MANAGER
Toys"R"Us/Babies"R"Us
03.2004 - 01.2018
- Promoted team-oriented culture with common sales, service and productivity goals.
- Planned and allocated resources on a daily and weekly basis to deliver on sales goals and customer engagement objectives.
- Empowered managers to become store leaders, honing and enhancing team, creating 'MAGIC' for customers to rank #1 in the district out of 12 stores.
- Consistently exceeded monthly sales goals by repeatedly setting high expectations, driving team to succeed in operational metrics, financial accountability.
- Attained ranking in the top 3 out of 231 stores across the Southeast region for consecutive two years by achieving over 10m in sales.
- Revamped systems, processes and training programs to reverse underperforming store metrics.
ADMINISTRATIVE SPECIALIST
United States Army
01.1986 - 01.1989
INFANTRY
Marine Corps
01.1982 - 01.1985
Education
HIGH SCHOOL DIPLOMA -
Telfair County High School
Mcrae, Ga08.1982
Skills
- Leadership Training
- Introduction to Management
- Project management
- Customer Service
- Merchandizing
- Operations Management
- Sales & Marketing
- Teamwork
- Strategic & Tactical Planning
- Change Management
- Performance Improvement
Certification
- Store Manager Certification
- Leadership Training
- Introduction to Management
Timeline
Store Manager
Harbor Freight Tools
01.2023 - Current
EXECUTIVE TEAM LEADER
Target
02.2021 - Current
AREA MANAGER
Walmart Distribution Center
05.2018 - 02.2021
STORE MANAGER
Toys"R"Us/Babies"R"Us
03.2004 - 01.2018
ADMINISTRATIVE SPECIALIST
United States Army
01.1986 - 01.1989
INFANTRY
Marine Corps
01.1982 - 01.1985
HIGH SCHOOL DIPLOMA -
Telfair County High School
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