Michael Styles

Developed strong relationships with vendors, ensuring prompt response times when addressing hardware or software concerns.

Offered troubleshooting of desktop and remote network access processes, providing redesigned best practices and process improvements.

Hospital end user network support, BYOD, Microsoft

product installation and setup.

Citrix director administrator.

• Assist internal employee's with over 500 applications to configure and connect to Texas Capital Bank Network
• Assigned to VIP phone Que to assist high level Cooperate personal
• Manage devices and application deployment using SCCM
• Trouble shoot VPN and remote connections to Texas Capital Bank
• Active Directory Management.Varonis Application used to Manage Groups and File Shares
• Manage Mobile Iron go application Migrating Team members
• Outlook Administrator
• Trouble shoot applications remote desktop connections
• VPN tunnel trouble shooting to secure Network

• Provide support for Abbott NMD devices
• Trouble shoots and assist with Internal and External NMD devices for device parity and network Wi-Fi connections, application installation and firmware updates
• Provide customer/patient assistance and teaching with patient control device operations and settings and a variety of patient program adjustments
• Provided customers with technical support for EPG/IPG NMD devices
• Trouble shoots EPG and IPG NMD devices with application updates and installations
• Trouble shoots IPG/EPG programmer network connections and parity
• Served as a member of the cardiac rhythm management advisory team with customer support to updated firmware installations to the physicians and the Cardiac Rhythm Management Advisory team
• Provide professional support to customer and field representatives
• Provide accurate documentation and technical guidance for customer complaints and advisory

• Assist employee support for device and configurations, network access to the AstraZeneca and Medimmune Network
• Assist client with laptop, Pad and desk devices Perform troubleshooting issues for outlook emails, profiles, and client accounts
• Troubleshooting for Windows 7,8, and 10
• Created 40-50 tickets per day assisting end users and VIP clients
• Configure Windows, Macintosh, and Network VPN troubleshooting
• Support for user Citrix Infrastructure Access and Applications
• Add /remove users, password resets in Active Directory
• Windows 10, Macintosh, Apple, IOS, Veeva, Concur, and Matrix Application Support
• Troubleshoot network connection issue and applications
• Experienced with VPN and Citrix
• Troubleshooting Apple Pad applications and IOS Support
• Active directory for network profile connection

• Receiving hands-on training in information and communications technology (ICT), specifically Comptia A+, Comptia Network+, Comptia Security+, CCNA, CCNA Security, CWNA, and Comptia Linux+ certifications
• Curriculum is focused on combining the skills acquired via the certifications with IT professional skills (troubleshooting, end-user management, information security, etc.)
• Configured hardware, devices, and software to set up work stations for employees.