Summary
Overview
Work History
Education
Skills
Timeline
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Michael Suarez

Michael Suarez

Cicero,IN

Summary

Accomplished, results-driven a majority of my adult life. Forward-thinking approach, now centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. My experience of aligning systems and business requirements, coupled with an innate ability to connect with people and sell services allows me to be versatile leading or joining the team. Excellent team builder and leader of initiatives. Comfortable giving engaging presentations to clients to drive new business, expand on accounts and establish brand profile. Preferred position would utilize exceptional interpersonal/communicative skills, organizational efficiencies, and a results-focused work style and work ethic.

Overview

26
26
years of professional experience

Work History

VP of Operations

Location Services, LLC
04.2021 - 08.2023
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Established performance goals for department and provided methods for reaching milestones.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Led operational team in creation, roll out and management of new product lines.

Director Client Relations

Primeritus
03.2020 - 04.2021
  • Worked effectively in fast-paced environments across the U.S. PR, Mexico and Guam.
  • Organized an unique CRM centered around auto lending and recovery.
  • Exercised leadership capabilities by successfully motivating a team of 6 account managers and inspiring others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Director of Sales-Eastern Region

PAR North America
01.2018 - 03.2020
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
  • Self driven and motivated to generate increased revenue. Meanwhile, assisting colleagues in presentations and accompanying them on in-person presentations.
  • Consistently serviced accounts to maintain active contacts and continuously promote best practices.

Skip Trace Services Manager

PAR North America
03.2014 - 01.2018
  • New to the industry and tasked with building teams in a fast growing department.
  • Proven ability to develop and implement creative solutions to complex problems, with minimal training.
  • Representing, eventually, 38% of company revenue by department.
  • Raised monthly production from an annual EBITDA of $3m to $22m in four years.
  • Grew skip department from 7 agents to 62 prior to moving into business development/sales.
  • Traveled to present and sell services to potential clients.
  • Created job descriptions and RE's while establishing production tiers and respective incentive plans.
  • Developed strong communication and organizational skills through working on group projects.

Stock Options Trader/Broker

IMM Securities/Mercury Trading
11.1997 - 03.2014

S&P 500 Index Options Broker, IMM securities, LLC, Chicago mercantile exchange, Chicago

  • Facilitate thousands of customer and local options orders from various avenues and accounts, in which are executed in the dynamic real-time markets of the S&P 500 option trading floor.

Director of Trading, Matlock Capital, S&P 500 Index Trader, Chicago Board of Options Exchange, Chicago

  • Managing and personally trading companies risk portfolios ($27m)

NASDAQ and Dow Index Trader (NDX, QQQQ, MNX, DIA, DJX), Sunset Securities, LLC, Chicago Board of Options Exchange, Chicago

  • Managed and operated positions as market-maker for personal portfolio and reporting directly to financial representatives

Designated Primary Market Maker, Mercury Trading, Chicago Board of Options Exchange, Chicago

  • Orchestrate trading options orders from brokerage firms daily; maximize pricing of the five primary markets and finds buyers or sellers within seconds to hours of order

Education

Bachelor of Science - Business/Program Management

University of Illinois At Urbana-Champaign
Champaign, IL
05.1995

Skills

  • Public Speaking
  • Budget Oversight
  • Process Optimization
  • Customer Service Oriented
  • Disciplined, decisive, results-oriented, accountable, punctual and loyal
  • Adaptable but focused on work approach; excellent work ethic; dependable and honest
  • Naturally effective in multi-tasking environments, learn quickly, accept new responsibility readily
  • Thoroughly appreciate developing strong interpersonal relationships to produce results
  • Excellent ability to listen to clients, gather information, analyze needs and propose solutions
  • Comfortable with all levels and backgrounds of clients, co-workers, and leadership
  • Absorb all new knowledge and meet challenges of working in dynamic, fast-paced settings efficiently while ensuring timely communications

Timeline

VP of Operations

Location Services, LLC
04.2021 - 08.2023

Director Client Relations

Primeritus
03.2020 - 04.2021

Director of Sales-Eastern Region

PAR North America
01.2018 - 03.2020

Skip Trace Services Manager

PAR North America
03.2014 - 01.2018

Stock Options Trader/Broker

IMM Securities/Mercury Trading
11.1997 - 03.2014

Bachelor of Science - Business/Program Management

University of Illinois At Urbana-Champaign
Michael Suarez