Michael Sullivan

Work History

General Manager

Express Messenger Service Ontrac

Benicia, CA

10.2020 - Current

Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Organized budgets, oversaw P&Ls and achieved
margin targets consistently to stay on track with growth plans.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Negotiated cost settlement with individual business owners and provided financial incentives for results above goal.

Director of Operations

Valley Rock Landscape Materials

Loomis, CA

01.2018 - 01.2019

Oversaw day-to-day production activities in accordance with business objectives.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Defined, implemented and revised operational policies and guidelines.
Monitored office workflow and administrative processes to keep operations running smoothly.
Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Managed purchasing, sales, marketing and customer account operations efficiently.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Supervised daily operations of multi-million dollar operation.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Drafted invoices for completed work.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Operations Supervisor

UPS

Rocklin, CA

09.2000 - 11.2018

Motivated and trained employees to maximize team productivity.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Encouraged and promoted ideas aligned to business needs and benefits.
Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
Developed and deepened relationships with customers, vendors and internal stakeholders.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Monitored supply chain and managed logistics functions for company.
Conducted root cause analysis in deficient areas to identify and resolve central issues.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Supervised 300 employees on 2 shifts, overseeing efficiency of sorters, drivers, and part-time management.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Summary

Overview

Work History

General Manager

Director of Operations

Operations Supervisor

Education

MBA - Business

High School Diploma -

Skills

Certification

Timeline

Similar Profiles

Gurdeep GrewalGurdeep Grewal

Rina PreposeRina Prepose

Jimal ShepardJimal Shepard