Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michael Sullivan

Carrollton,GA

Summary

Regional Field Manager at ACV Auctions with expertise in operational efficiency and compliance management. Proven ability to train staff and foster customer loyalty through effective relationship building. Proficient in auction strategies and performance assessment, leading to substantial improvements in regional operations and team collaboration.

Overview

15
15
years of professional experience

Work History

Regional Field Manager

ACV Auctions
Buffalo, New York
10.2018 - 08.2025
  • Trained and mentored field staff on auction processes and customer service.
  • Managed regional operations for vehicle auctions across multiple locations.
  • Implemented best practices to enhance operational efficiency in field activities.
  • Oversaw compliance with company policies and industry regulations during auctions.
  • Collaborated with sales teams to align auction schedules with market demand.
  • Conducted regular assessments of field operations to identify improvement areas.
  • Developed relationships with key customers in the area, building loyalty through personalized attention.
  • Reviewed daily reports from regional locations to monitor progress against goals and objectives.
  • Conducted regular meetings with regional sales teams to review performance and discuss improvement plans.
  • Interviewed job candidates and arranged for new-hire participation in vendor and in-house training programs.

Service Advisor

Sport Hyundai Dodge Ram
Egg Harbor, New Jersey
11.2012 - 12.2017
  • Assisted customers with service inquiries and vehicle maintenance needs.
  • Coordinated service appointments and managed scheduling for technicians.
  • Explained service recommendations and provided accurate estimates to customers.
  • Collaborated with technicians to ensure timely completion of services.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Utilized dealership software to track service history and customer interactions.
  • Promptly responded to customer inquiries via phone, email or in person.

Finance Manager

Toyota of Vineland
Vineland, New Jersey
11.2010 - 10.2012
  • Oversaw compliance with financial regulations and internal policies.
  • Established relationships with banking partners to secure favorable terms on financing arrangements.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Promoted finance products to customers and sales force to increase penetration.

Education

Graduate Certificate - Automotive Finance

Resource Finance And Insurance School
Chicago, IL
02-2011

Graduate Certificate - Automotive Finance

Curran Finance And Insurance School
Boston, MA
01-2003

Graduate Certificate - Public Speaking And Leadership

Dale Carnegie School For Effective Public Speaking
Tampa, FL
03-1990

High School Diploma -

Tri-County Regional Vocational Technical School
Franklin, MA
05-1981

Skills

  • Operational efficiency
  • Compliance management
  • Staff training
  • Customer loyalty
  • Performance assessment
  • Auction strategies
  • Financial compliance
  • Service recommendations
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Relationship building
  • Territory management
  • Sales management

Affiliations

  • Enjoy Hiking and Camping

Timeline

Regional Field Manager

ACV Auctions
10.2018 - 08.2025

Service Advisor

Sport Hyundai Dodge Ram
11.2012 - 12.2017

Finance Manager

Toyota of Vineland
11.2010 - 10.2012

Graduate Certificate - Automotive Finance

Resource Finance And Insurance School

Graduate Certificate - Automotive Finance

Curran Finance And Insurance School

Graduate Certificate - Public Speaking And Leadership

Dale Carnegie School For Effective Public Speaking

High School Diploma -

Tri-County Regional Vocational Technical School

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