Michael Summers
Nitro,WV
Summary
Dynamic leader with a proven track record at Bloomin’ Brands, enhancing customer satisfaction and team productivity through effective communication and staff development. Skilled in budgeting and interpersonal relations, I excel in creating high-performing teams and improving operational efficiencies. Achieved significant improvements in safety procedures and staff retention, demonstrating a commitment to excellence and growth.
Overview
22
22
years of professional experience
Work History
Manager
Bloomin’ Brands
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Assisted General Manager
Buffalo Wild Wings
09.2011 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Bartender
The Depot Grille And Bar
06.2003 - 10.2011
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Regional Warehouse Manager
SAI Communications
08.2008 - 09.2011
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Sales Associate
Golds Gym ~
05.2007 - 08.2008
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Trained and mentored new sales representatives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Education
Diploma -
Fort Defiance High School
Fort Defiance, VA06.2002
Skills
- Interpersonal Skills
- Staff Retention Programs
- Budgeting and Cost Control Strategies
- Product Analysis
- Team Leadership
- Cross-Functional Team Management
- Staff Development
- Budgeting and Cost Control
- Purchasing
- Profit and Loss
- Verbal and Written Communication
- Team Training
- Profit and Loss Accountability
- Sales Expertise
- Recruitment
- Performance Improvement
- Staff Motivation
- Negotiation
- Operations Management
- Staff Management
- Total Quality Management
- Performance Evaluations
- Leadership
- Management Training
- Communication Skills
- Problem Resolution
- Food Preparation and Safety
- Vendor Negotiations
- Vendor Partnerships
- Coaching and Mentoring
- Safety Assurance
- Facility Management
- Safety Protocols
- Training and Development
- Labor Cost Controls
- Inventory Control
- Customer Experience
- Supervision and Training
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Decision-making
- Staff management
- Task delegation
- Relationship building
- Staff development
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Performance evaluations
ServeSafe Certified
ServeSafe Alcohol Certified
Food Handlers Card
Timeline
Manager
Bloomin’ Brands
09.2023 - Current
Assisted General Manager
Buffalo Wild Wings
09.2011 - 08.2023
Regional Warehouse Manager
SAI Communications
08.2008 - 09.2011
Sales Associate
Golds Gym ~
05.2007 - 08.2008
Bartender
The Depot Grille And Bar
06.2003 - 10.2011
Diploma -
Fort Defiance High School
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