Michael Sunderhaus
Sterling Heights,MI
Summary
Validation Test Specialist at Volkswagen with a strong focus on inventory management and data validation. Demonstrated success in improving process efficiency and training team members. Proficient in analytical thinking and problem-solving, ensuring high-quality results in vehicle testing and customer service. Dedicated to achieving exceptional outcomes and promoting team collaboration.
Overview
15
15
years of professional experience
Work History
Validation Test Specialist
Bertrandt
Auburn Hills, MI
06.2024 - Current
- Company Overview: (Volkswagen)
- Audit and manage testing equipment inventory
- Management of special testing requirements (SoPros) from vehicle owners
- Conducting driver interviews and training in relation to SoPro execution and complaint validations
- Inputting SoPro complaints into ALPOS
- Responsible for tracking and documenting the destruction of vehicles at the testing station
- Management of Corporate Vehicle Registration (CVR) for vehicle plates and insurance
- Support training of new drivers and provide feedback and follow up training to current drivers
- Support retesting, pre-analysis, and general office work as needed
- Assist with miscellaneous station activities, such as vehicle/driver shift planning, workshop task scheduling and coordination, and other general tasks
- (Volkswagen)
Automotive Test Driver
Bertrandt
Auburn Hills, MI
03.2023 - 06.2024
- Company Overview: (Volkswagen)
- Conduct durability-driving tests per customer test specification to ensure the durability of the customer's worldwide products
- Perform total vehicle durability road and function testing as well as provide documented feedback
- (Volkswagen)
Remote Customer Service Advisor/A&R agent
Blackboard
12.2020 - 02.2021
- Company Overview: (Seasonal, Remote)
- Interfacing with students, faculty, and staff of Higher Education and K-12 institutions
- Utilizing multiple technologies to identify, diagnose, and resolve issues reported by end users
- (Seasonal, Remote)
Insurance Sales Representative
Banker's Life
Clinton Township, MI
10.2019 - 03.2020
- Met with clients to review insurance and retirement planning needs to customize insurance plans
- Calculate premiums, deliver, and explain policies
Tax Preparer
Custom Accounting
Roseville, MI
01.2019 - 03.2019
- Company Overview: (Seasonal)
- Utilized advanced tax preparation software to prepare tax returns for individuals and small businesses
- Advised customers of their rights and responsibilities as taxpayers
- Completed bookkeeping services to business clients
- (Seasonal)
Financial Aid Advisor
Oakland University
Rochester, MI
03.2018 - 09.2018
- Company Overview: (Seasonal)
- Temporary position to provide financial aid advisor support through processing and customer service to meet office and university goals
- Deliver exceptional customer service through various communication systems
- Process financial aid applications, including budgeting, packaging of awards, revising award, verification, and resolving conflicting information
- (Seasonal)
Director of Accounting
The Art Institute of Michigan-Troy
Troy, MI
08.2014 - 09.2016
- Completed month end closing reports, posted entries to account ledgers, reconciled banking accounts, and processed student payments
- Ensure accurate handling of student's accounts, posting of student payments, and resolution of delinquent accounts
- Responsible for Accounts payable and accounts receivable for entire campus
- Managed campus supply/bookstore including inventory, order, and supervision of student workers
Financial Aid Officer
The Art Institute of Michigan-Troy
Troy, MI
06.2011 - 08.2014
- Assisted in supervising daily activities of department staff and enforcing policies regarding new employee training
- Work closely with accounting department to ensure accurate handling of student's accounts and posting of aid disbursements
- Process financial aid applications, including budgeting, packaging of awards, revising award, verification, and resolving conflicting information
- Development, negotiation, and finalization of student financial plans consistent with campus planning policies, federal regulations, and student's needs
- Counseled students on all matters related to their financial plan
Financial Aid Officer
Brown Mackie College
Fort Mitchell, KY
06.2010 - 06.2011
- Development, negotiation, and finalization of student financial plans consistent with campus planning policies, federal regulations, and student's needs
- Counseled students on all matters related to their financial plan
- Work closely with accounting department to ensure accurate handling of student's accounts, posting of aid disbursements, and resolution of delinquent accounts
- Participate in training and updates with Department of Education and Department of Veteran Affairs related to the financial requirements of educational facilities
Adjunct Instructor
Brown Mackie College
Cincinnati, OH
01.2010 - 06.2010
- Lead instruction in mathematics classes
- Prepared daily class lectures, evaluated student performance, and provided constructive feedback
- Assisted in development of departmental curriculum
Education
M.S. - Organizational Leadership
Argosy University
Pittsburg, PAB.S. - Mathematics
Northern Kentucky University
Highland Heights, KYSkills
- MS Office suite
- Data documentation
- Inventory management
- Process improvement
- Team collaboration
- Analytical thinking
- Google Drive
- Google Docs
- Database management
- Information Systems software
- Office applications
- Mobile applications
- Workflow management
- Understanding of vehicles
- Understanding of technologies
- Understanding of systems
- Data compilation
- Data sorting
- Data reviewing
- Data tracking
- Data validation
- Critical thinking
- Analytical skills
- Problem solving
- Team leadership
- Office management
- Employee training
- Coaching
- Problem resolution
- Strategic decision making
- Attention to detail
Phone
cell, 513.638.1673
Technical Proficiency And Skills
- Well versed in using MS Office suite
- Google Drive and Docs
- Database management
- Information Systems software
- Other office and mobile applications
- Effective workflow management
- Understanding of vehicles, technologies, and systems
- Extensive experience compiling, sorting, reviewing, tracking, and validating large amounts of data
- Strong critical thinking and analytical skills using logic, reason, and creativity for problem solving
- Experienced in leading small teams, including daily office management, employee training and coaching, problem resolution, and strategic decision making
- Outstanding attention to detail
Timeline
Validation Test Specialist
Bertrandt
06.2024 - Current
Automotive Test Driver
Bertrandt
03.2023 - 06.2024
Remote Customer Service Advisor/A&R agent
Blackboard
12.2020 - 02.2021
Insurance Sales Representative
Banker's Life
10.2019 - 03.2020
Tax Preparer
Custom Accounting
01.2019 - 03.2019
Financial Aid Advisor
Oakland University
03.2018 - 09.2018
Director of Accounting
The Art Institute of Michigan-Troy
08.2014 - 09.2016
Financial Aid Officer
The Art Institute of Michigan-Troy
06.2011 - 08.2014
Financial Aid Officer
Brown Mackie College
06.2010 - 06.2011
Adjunct Instructor
Brown Mackie College
01.2010 - 06.2010
M.S. - Organizational Leadership
Argosy University
B.S. - Mathematics
Northern Kentucky University
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