MICHAEL SURRELL JR
Supply Chain And ITAM Leader
Bulverde,TX
Summary
INSIGHTFUL SUPPLY CHAIN AND ITAM LEADER WITH EMPHASIS ON INVENTORY AND IT ASSET MANAGEMENT leveraging 27+ years of achievement in progressively responsible roles to deliver bottom-line improvements in any business environment. Servant leader in the following industries: Technology, Consumer Electronics,Healthcare,Distribution/Warehousing, and Manufacturing whom is dedicated to customer satisfaction with focused delivery on productivity solutions. Proven in directing operations and support of complex business decisions/solutions.
Overview
27
27
years of professional experience
11
11
years of post-secondary education
Work History
DEPLOYMENT MANAGER - COLLEAGUE SUPPORT
VMWARE
Austin, TX.
10.2020 - Current
- Lead two teams of deployment technicians (12 techs) that provide hardware to all VMware colleagues in US and Canada while acting as team representative during multi-team collaborative projects and services
- Captained continuous improvement initiatives to drive operational efficiency including demand forecasting resulting in 30% reduction in obsolete inventory, reduced risk in supply chain disruption, and product offering optimization resulting in $3M reduction in spend
- Developed department playbook/knowledge articles to provide documented procedures for increased procedural transparency, cross-functional training, and Knowledge Management database resulting in 20% increase in productivity without additional headcount
- Led Product Management of IT Accessory Machines and Reverse Logistics for US and Canada resulting 25% reduction in product spend through inventory optimization and 250K reduction in service spend through contract renegotiation
- Improvement of inventory accuracy by 15% (99.8% current accuracy) with assets totaling $50M in valuation
- Co-Captained project for site launch of new distribution/deployment operation in Atlanta
- Reduced e-waste system backlog by 98% and generated $3M of new revenue stream through salvage and resale process covering all CAPEX (labor) and OPEX expenditures for department
- Wrote strategic business plans outlining need for departmental information technology resources.
- Managed life cycle replacement of hardware and software.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led hardware management efforts for company acquisition projects
- Oversaw development and implementation of improvements to support network operations.
ASSISTANT DIRECTOR OF TRANSPORTATION
LEANDER ISD
Leander, TX
07.2019 - 10.2020
- Assist and support Director of Transportation in successful oversight and operation of department, ensuring proper administration of school district transportation system in accordance with state/federal laws, local policies, and district's mission, vision and guiding principles to ensure safe and efficient transport of students
- Effectively led team of 200 direct reports and increase employee retention by 25%
- Identified root cause errors in transportation routing methods and improved route efficiency by 35%
- Developed SOPs to provide framework for existing operations with ability to support projected district growth
- Lead HR functions such as recruiting, evaluating, training, and disciplinary actions for operational staff
- Establish formal Safety and Training Instructor course and developed performance metrics to track success of program resulting in 25% reduction in safety incidents
- Reduce fuel spend by $100K due to improved route efficiency
- Trained and mentored new employees on industry practices and business operations.
- Created dispatch dashboard to track route efficiency and attendance trends
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
GLOBAL INVENTORY CONTROL MANAGER
HID GLOBAL
Austin, TX
05.2017 - 06.2019
- Establish / align scalable Inventory Mgmt policies and procedures based on Assa Abloy, HID Global & industry best practice while developing and deploy Inventory Control and Management KPIs
- Drive root cause investigation and establish effective corrective/preventive action to ensure KPI targets are met and/or exceeded with a focus on improving customer experience (internal/external) with a relentless pursuit of increasing efficiency, accuracy, and operational excellence
- Captained physical inventory improvement initiative by working with engineering to develop application that would automate physical inventory counting and provide real time results for reconciliation resulting in $1M reduction in absolute inventory variance and $2M of lost revenue caused by production shutdown
- Developed inventory issue database to house various defects that cause inventory variance and implemented root cause and corrective action requirements to eliminate defects
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
- Launched global inventory control mandate and standards
- Defined vision for our department and took our team from regional level to global by developing key metrics and operating procedures
- Trained domestic and international teams global inventory on requirements and systems utilization
- Traveled internationally to lead annual inventory events
- Reduced inventory obsolescence by $5M through inventory optimization and BOM accuracy
- Managed multiple complex inventory activities and client-driven projects.
- Maintained control of cycle counts, physical inventory and discrepancy research.
DIRECTOR OF INVENTORY AND SUPPLY CHAIN OPERATIONS
MEDICAL EXPRESS, PSI
Austin, TX
08.2014 - 05.2017
- Immediately spearheaded year-one transition and overhaul of operations at struggling warehouse, which had been performing behind KPIs
- Oversaw $2M budget and managed $20M in inventory while supervising 3 office personnel and as many as 20 warehouse employees
- Analyzed contracts and worked with third-party transportation vendors to capture cost-savings
- Worked closely with customer service department, reported directly to Vice President of Operations, and successfully directed cultural change
- Captained dramatic performance turnaround, outpacing warehouses' annual productivity levels across previous 10 years through creation and implementation of continuous improvement initiatives
- Realized 10% decrease in spending while increasing overall productivity and quality of work
- Improved inventory accuracy to reach 99.8% target level
- Successfully forecasted and managed operational budget averaging 10-15% under budget each year
- Developed and managed 3rd party FSL facilities in Los Angeles and Hawaii
- Increased operational performance consistently at both locations and raised customer satisfaction by 25% in each region.
- Worked closely with organizational leadership and C-Suite execs to guide operational strategy.
- Optimized operational processes using analytics tools to address client-specific metrics.
SENIOR INVENTORY ANALYST - AMERICAS
APPLE INC
Austin, TX
04.2013 - 08.2014
- Conducted thorough inventory control analysis of 5 3PL warehouses to ensure process and procedural efficiencies were adhered to resulting in accurate inventory control records valued at over $1B
- Implemented continuous improvement projects to eliminate waste with internal legacy processes and identify value added services for implementation to drive customer satisfaction and departmental optimization
- Collaborated with cross functional teams to improve department efficiency and strategic alignment with organizational goals
- Trained t o/incorporated basic Six Sigma, Lean, and Kaizen methodologies
- Captained efficiency projects that accounted for 60+ hours of waste to be eliminated and redirected towards value added services
- Served as department lead on RMA UAT validation and systems testing
- Participated in continuous improvement training to champion cross-functional process improvements
- Successfully developed Returns IC line of business to operating capacity of other established lines of business while delivering 1st successful quarter close
- Additionally resolved over $1.9M of inventory discrepancies over 14 months
- Traveled domestically to lead annual inventory events at 3PL sites and develop scalable solutions for continued inventory accuracy, Integrated managed care consortium with over 180K employees and $49B in annual revenue.
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Reported on supply chain KPIs to verify compliance with established standards.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
INVENTORY MANAGEMENT COORDINATOR- NCAL REGION
KAISER PERMANENTE
Livermore, CA
08.2008 - 04.2013
- Resolved over $1M in annual financial reconciliations through implementation of critical controls.
- Supervise and direct five-person administrative support team in addition to two 3rd-party vendors in daily operations.
- Oversee and proactively manage inventories valued at over $120M, ensuring compliance with all contractual requirements while working to develop efficiency enhancements and workflow improvements.
- Continuously collaborate with cross-functional teams and participate in RFP process.
- Analyze financials on ongoing basis to improve monthly inventory variance resolution and eliminate inefficiencies across scope of Pharmacy Finance operations.
- Utilized MBA education to conduct thorough data analysis and standardize departmental procedures statewide.
- Instituted best practices and key new metrics, comprehensively aligning operations with strategic goals.
- Directed successful pharmacy start-up while adhering to ambitious timeline, ensuring adequate inventory and creating new pharmacy GL account strings.
- Instituted automated monthly statistical reporting, simultaneously reducing inaccuracies and providing management with valuable decision-making tool.
- Introduced inventory training courses across pharmacy operations, providing on-site tutorials for both management and staff. Developed full-scope of training materials and modules in conjunction with IT and operations management.
- Co-Captained change initiative to restructure pharmacy inventory control department to better support field operations and increase integrity of inventory control and reporting. Initiative was designed to work in conjunction with new ERP system integration statewide.
- Participated in union meetings to review and restructure job requirements due to new systems implementation
REGIONAL OPERATIONS AND DISTRIBUTION MANAGER
GAMBRO RENAL PRODUCTS
Hayward, CA
08.2005 - 08.2008
- Immediately spearheaded year-one transition and overhaul of operations at a struggling warehouse, which had been performing behind KPIs.
- Oversaw a $2M budget and managed $50M in inventory while supervising 3 office personnel and as many as 20 warehouse employees.
- Reviewed and amended contracts with third-party transportation carrier to capture cost-savings.
- Worked closely with customer service department, reported directly to Vice President of Operations, and successfully directed cultural change.
- Captained dramatic performance turnaround, outpacing warehouses' annual productivity levels across previous 10 years through creation and implementation of continuous improvement initiatives.
- Realized 10% decrease in spending while increasing overall productivity and quality of work.
- Improved inventory accuracy to reach 99.8% target level.
- Successfully forecasted and managed operational budget averaging 10-15% under budget each year.
- Vendor Managed 3rd party FSL facilities in Los Angeles and Hawaii. Increased operational performance consistently at both locations and raised customer satisfaction by 25% in each region
- Developed and managed operating budget, meeting department goals.
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
Education
Certification - Product Management
Stanford University
Stanford, CA 03.2023 - Current
CTLD AND CPIM IN PROCESS - Transportation And Materials Moving
APICS
Self Paced 07.2023 - Current
CSCP -Certified Supply Chain Professional - Supply Chain Management
APICS
Austin, TX 07.2016 - 07.2022
Masters of Business Administration - MBA - Business Administration And Management
California State University - Sacramento
Sacramento, CA 08.2010 - 06.2012
Bachelor of Arts - Adult And Continuing Education
California State University - Sacramento
Sacramento, CA 08.2003 - 08.2005
Skills
Budget administration
Product development
Hardware asset managment
MS Office
Training and development
Analytical and critical thinking
Inventory management
Vendor management
ITAM analysis
Category management
Supply chain management
Product lifecycle management
Decision-Making
Distribution
Procurement
Continuity management
Requisitions management
Inventory management aptitude
Multi-site program management
Risk management abilities
Content and digital asset management
Timeline
CTLD AND CPIM IN PROCESS - Transportation And Materials Moving
APICS
07.2023 - Current
Certification - Product Management
Stanford University
03.2023 - Current
DEPLOYMENT MANAGER - COLLEAGUE SUPPORT
VMWARE
10.2020 - Current
ASSISTANT DIRECTOR OF TRANSPORTATION
LEANDER ISD
07.2019 - 10.2020
GLOBAL INVENTORY CONTROL MANAGER
HID GLOBAL
05.2017 - 06.2019
CSCP -Certified Supply Chain Professional - Supply Chain Management
APICS
07.2016 - 07.2022
DIRECTOR OF INVENTORY AND SUPPLY CHAIN OPERATIONS
MEDICAL EXPRESS, PSI
08.2014 - 05.2017
SENIOR INVENTORY ANALYST - AMERICAS
APPLE INC
04.2013 - 08.2014
Masters of Business Administration - MBA - Business Administration And Management
California State University - Sacramento
08.2010 - 06.2012
INVENTORY MANAGEMENT COORDINATOR- NCAL REGION
KAISER PERMANENTE
08.2008 - 04.2013
REGIONAL OPERATIONS AND DISTRIBUTION MANAGER
GAMBRO RENAL PRODUCTS
08.2005 - 08.2008
Bachelor of Arts - Adult And Continuing Education
California State University - Sacramento
08.2003 - 08.2005
Additional Information
As an ambitious professional with leadership proficiency and extensive supply chain, IT asset, and inventory management experience I bring a results anchored ideology to improve the totality of daily operations. I thrive in high-pressure and fast-paced situations, striving for positive results by applying critical yet rational thinking, rooted in sound data analysis. Further, I possess up/downstream supply chain expertise and business acumen for maximizing performance and inspiring colleagues. I can visualize success and identify unconventional yet highly effective strategies for achieving it.