Michael Sutera
Justcie,IL
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager of Operations
Lowes Home Improvment
05.2006 - 12.2023
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Store Manager
Lowes Home Improvment
03.2020 - 12.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Compiled Sales and Tend reports to help senior leaders effectively plan business direction and operational strategies.
Department Supervisor
Lowes Home Improvment
05.2006 - 12.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of [15] employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns and refunds.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Built and designed large displays weekly to promote specific products.
- Created employee schedules to align coverage with forecasted demands.
- Examined logs to verify completeness and accuracy of documentation.
Education
Associate of Applied Science - Business Administration And Management
Northwestern College
Bedford Park, IL05.2007
Skills
- Store Organization
- Customer Relations
- Department Oversight
- Loss Prevention
- Operations Oversight
- Stock Management
- Business Development
- Customer Service
- Performance Evaluations
- Retail Operations
- Time Management
- Inventory Counting
- Store Opening and Closing
Accomplishments
- Documented and resolved Installation and Delivery which led to Satisfied Customer.
- Achieved Inventory numbers by completing collaborative prep work and cycle counts with accuracy and efficiency.
Timeline
Assistant Store Manager
Lowes Home Improvment
03.2020 - 12.2023
Assistant Store Manager of Operations
Lowes Home Improvment
05.2006 - 12.2023
Department Supervisor
Lowes Home Improvment
05.2006 - 12.2023
Associate of Applied Science - Business Administration And Management
Northwestern College