Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Michael Swearingen

Victoria,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Car Wash Manager

Speedy Stop
Victoria, TX
03.2013 - 09.2022
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
  • Adhered to all safety protocols and guidelines to prevent accidents.
  • Mixed cleaning solutions and abrasive compositions according to formulas.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented quality control measures to uphold company standards.
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
  • Operated car wash machinery and monitored its functionality.
  • Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
  • Ensured safety protocols were followed at all times while cars were being washed or serviced.
  • Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
  • Recruited and trained new employees to meet job requirements.
  • Trained new employees on car wash operations and customer service standards.
  • Maintained records of daily transactions, such as number of cars serviced, revenue collected.
  • Assisted customers with inquiries about pricing, services offered.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Guided vehicles onto the conveyor belt accurately and safely.
  • Replenished supplies and reported low inventory levels to management.
  • Monitored all equipment used during the car wash process to ensure it was functioning properly.
  • Regulated pressure or flow of water, air, steam or abrasives from sprayer nozzles to activate cleaning equipment.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Adhered to local laws and regulations pertaining to operating a car wash business.
  • Implemented strategies for upselling additional services during each visit.
  • Prepped vehicles for washing, including removing large debris and applying pre-wash solutions.
  • Resolved conflicts between employees or customers by providing sound solutions that satisfied both parties.
  • Organized weekly meetings with staff members to discuss upcoming events or promotions.

Camera Operator

Saga Broadcasting
Victoria, TX
06.2010 - 03.2013
  • Planned, set up and completed live shots.
  • Operated a variety of cameras for live broadcasts, ensuring smooth and error-free productions.
  • Monitored audio-visual feeds during live events to ensure synchronization and quality.
  • Conferred with directors, sound and lighting technicians and other crew members to determine shots and discuss assignments.
  • Provided technical guidance and training to junior camera operators and assistants.
  • Helped prepare sets and set up equipment for in-studio filming.
  • Worked with directors and producers to determine best camera placement for production scenes.
  • Coordinated with lighting and sound teams to ensure cohesive production quality.

Warehouse Assistant

Food Bank of the Golden Cresent
Victoria, TX
06.2010 - 08.2011
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Monitored temperature control systems within the warehouse environment.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Assembled cartons, crates, and containers to prepare for shipping.
  • Performed daily cycle counts to ensure accuracy of inventory records.

Education

High School Diploma -

Memorial High School
Victoria Tx
06-2010

Skills

  • Car wash chemicals expertise
  • Sales and marketing
  • Employee scheduling
  • Staff training and development
  • Customer retention strategies
  • Operations management
  • Quality control
  • Strong team contribution
  • Hospitality and accommodation
  • Process control
  • Cash handling proficiency
  • Problem-solving capacity
  • Strong communication skills
  • Customer Service-oriented
  • Adaptability to change
  • Chemical handling
  • Work planning
  • Safety protocol adherence

Affiliations

  • love fishing
  • love the outdoors

Timeline

Car Wash Manager

Speedy Stop
03.2013 - 09.2022

Camera Operator

Saga Broadcasting
06.2010 - 03.2013

Warehouse Assistant

Food Bank of the Golden Cresent
06.2010 - 08.2011

High School Diploma -

Memorial High School

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Michael Swearingen