Michael Swortwood
Shalimar,FL
Summary
After 11 years of dedicated work, I am ready to explore new options and start a new career.
I have a very strong background in construction and office manager roles. Seeking a long career with a company that I can a difference in. With my background in construction and office manager roles, I will make a wonderful fit for your team.
Overview
13
13
years of professional experience
Work History
Office Manager
Hearth & Fireplace Creations.
06.2023 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Lead Technician
Hearth & Fireplace Creations
06.2011 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Implemented, configured, and optimized safety standards.
- Established long-term relationships with clients, resulting in increased repeat business.
- Operated tools, equipment, and machinery according to safety standards.
- Managed multiple construction projects, ensuring timely completion within budget constraints.
- Loaded and unloaded building materials used for construction.
- ETC.
Owner
Mike's Computer Services
11.2022 - 10.2024
- Replaced defective components and parts on malfunctioning computers and office machines.
- Linked computers to network and peripheral equipment.
- Enhanced system performance by conducting regular software and hardware updates.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Recovered critical information from data back ups to restore functionality.
- Recommended new and replacement hardware and software purchases.
Construction Manager
Niceville Top Handyman
07.2022 - 10.2024
- Implemented systems to improve process efficiency and reduce project duration.
- Collaborated with contractors, and public agencies to complete projects within timeline limitations and budget constraints.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
- Verified completed projects met approved time, quality, and cost estimates.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Calculated deductions and processed payroll for employees.
Education
No Degree - Welding
Northwest Florida State College
Niceville, FLHigh School Diploma -
Choctawhatchee High
Fort Walton Beach, FL03-2006
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Clear oral/written communication
- Time management
- Microsoft Word, Excel, Powerpoint, Drive, Calendar
Timeline
Office Manager
Hearth & Fireplace Creations.
06.2023 - Current
Owner
Mike's Computer Services
11.2022 - 10.2024
Construction Manager
Niceville Top Handyman
07.2022 - 10.2024
Lead Technician
Hearth & Fireplace Creations
06.2011 - Current
No Degree - Welding
Northwest Florida State College
High School Diploma -
Choctawhatchee High
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