Michael Sykes
Kannapolis,NC
Summary
Dynamic and results-driven professional with extensive experience in entertainment management, event coordination, and creative design. Currently leading the top entertainment team in the organization, recognized as one of the highest-ranking leaders, and honored with the Leader of the Year award. Proficient at organizing large-scale events, mentoring talent, and delivering high-quality performances. Known for fostering inclusive work cultures, driving innovation in seasonal and special events, and creating memorable guest experiences. A proven leader committed to exceeding organizational goals and inspiring excellence.
Overview
11
11
years of professional experience
Work History
Entertainment Manager
Great Wolf Lodge
09.2021 - Current
- Manage all aspects of auditions, interviews, hiring events, and staff scheduling for special and daily events.
- Oversee character appearances and entertainment offerings, ensuring consistency in quality and guest engagement.
- Train and supervise staff to achieve performance excellence and uphold top-tier customer service standards.
- Conceptualize, design, and execute creative décor and theming for daily operations and all seasonal events.
- Develop and produce innovative events aimed at enhancing guest experiences and driving brand loyalty.
- Collaborate on corporate projects, including new character development, event planning, and training programs.
- Manage budgets effectively, monitoring financial performance to optimize revenue and control expenses.
- Provide leadership and support for community engagements, including sponsorships, charity events, media opportunities, and private functions.
- Serve as the leader of the Diversity and Inclusion team, fostering an inclusive and equitable workplace.
- Participate in the Manager On Duty (MOD) program, ensuring smooth resort operations and guest satisfaction.
Talent Operational Supervisor
Cedar Fair’s Valleyfair Theme Park
04.2021 - 09.2021
- Supervises associates and performers including training, scheduling, evaluating, disciplining, and other supervisor functions.
- Coordinates and carries out logistics of Special Events.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Run meetings, rehearsals, and performances.
- Accurately completes necessary paperwork (i.e., show reports, attendance records, contracts, time off requests, schedules, payroll, etc.)
- Conduct performance evaluations and provide feedback for staff development.
- Ensure that all performances and events comply with safety regulations and company policies.
- Knowledge of Microsoft Office products.
Character Performer
Walt Disney World Parks and Resorts
05.2015 - 03.2021
- Perform and provide guest service through performance themed positions, silent gestures and character poses that engage and delight guests in an effort to provide long-lasting memories and positive interactions.
- Breaking language barriers with exceptional animation techniques.
- Performed choreographed songs and dances with precision and enthusiasm.
- Participated in professional workshops and master classes to hone acting skills.
- Responsible for many roles within the show/parade and able to switch at a moment’s notice upon leader’s request.
- Character performer representative on safety team.
Crew/ Box Office
Tiles Performing Arts Center
09.2014 - 05.2015
- Managing ticket program
- Handle cash and transactions.
- Knowledge of the theatre’s seating map, upcoming performances, and subscription packages.
- Assist with ushers when needed.
Education
Bachelor of Fine Arts and Performing Arts - Musical Theatre
Long Island University Post
Long Island, NY05.2015
Performing Arts Associates -
Hudson Valley Community College
Albany, NY05.2012
Skills
- Creative Direction
- Performance Analysis
- Hospitality Management
- Staff Training and Development
- Time Management and Multitasking
- Coaching and Mentoring
- Diversity and Inclusion Advocacy
- Adaptability and Ability To Work Under Pressure
Awards
- Leader of the Year – Great Wolf Lodge, 2023
Recognized for exceptional leadership, creativity, and commitment to team success. - Leader of the Quarter – Great Wolf Lodge, 2022, 2023, 2024
Recognized quarterly over three consecutive years for outstanding leadership, creativity, and consistently driving team success. - Employee of the Month – Valleyfair, 2021
Acknowledged for outstanding performance, dedication, and contributing to a positive work environment.
Timeline
Entertainment Manager
Great Wolf Lodge
09.2021 - Current
Talent Operational Supervisor
Cedar Fair’s Valleyfair Theme Park
04.2021 - 09.2021
Character Performer
Walt Disney World Parks and Resorts
05.2015 - 03.2021
Crew/ Box Office
Tiles Performing Arts Center
09.2014 - 05.2015
Bachelor of Fine Arts and Performing Arts - Musical Theatre
Long Island University Post
Performing Arts Associates -
Hudson Valley Community College
Similar Profiles
Camryn BartonCamryn Barton
Life Guard at Great Wolf LodgeLife Guard at Great Wolf Lodge
Alissa FairbanksAlissa Fairbanks
Front Desk Agent at Great Wolf LodgeFront Desk Agent at Great Wolf Lodge
Alana YangAlana Yang
Restaurant Busser at Great Wolf LodgeRestaurant Busser at Great Wolf Lodge