MICHAEL T. MARTIN
Chesapeake,VA
Summary
Proven track record of using my customer service, personal, and marketing skills to increase business development, consistently achieving customer retention goals through relationship building. Motivated and goal-driven to be part of a team that succeeds. Personable and ethical professional with several years of successful experience marketing within the Hampton Roads community.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Consultant Representative
Alsco
Virginia Beach, VA
11.2023 - Current
- Assists customers with product selection, order placement, and payment processing.
- Conducts market research to identify potential new customers and target markets.
- Generates leads through cold calling and networking activities.
- Maintains a database of customer contact information and preferences.
- Monitors competitor activity in the marketplace to stay up-to-date on industry trends.
- Resolves customer issues in a timely manner to ensure satisfaction levels remain high.
- Reviews existing contracts with customers in order to determine areas of improvement.
- Fosters relationships with customers to expand customer base and retain business.
- Uses CRM database to track referral and appointment data.
- Logs daily activities in CRM database.
Real Estate Licensed Salesperson
John E. Wood Realty, Inc.
Chesapeake, VA
03.2003 - Current
- Represents buyers and sellers during their home search/sales, studies property listings, accompanies clients to property sites, discusses conditions of sales, negotiates terms, and draws up real estate sales contracts.
- Negotiates contracts with clients, ensuring customer satisfaction and compliance with satisfactory resolutions.
- Conducts market research to identify potential new customers and opportunities for growth.
- Performs comprehensive comparisons for potential sellers and buyers as part of the sales process.
- Develops relationships with existing customers through regular communication.
- Responds promptly to client inquiries regarding market analysis.
- Analyzes competitors' activities to stay ahead of the competition and develops effective marketing plans.
Systems Administrator/Tools Access Account Coordinator/Queue & Project Manager
Leidos (NMCI/SMIT Contract)
Norfolk, VA
08.2021 - 10.2023
- Transitioned over to Leidos as they took over the government contract in support of the Navy Marine Corps Intranet from my previous employer.
- Managed the access and account management process.
- Took lead on different projects while maintaining administrative duties fulfilling and troubleshooting requests submitted by the government.
- Resolved escalated tickets assigned by the service desk team in a timely manner.
- Continued to work with both internal and external teams executing great customer service in order to stay ahead of compliance response time.
- Managed user accounts in ensuring users have appropriate access rights.
Systems Administrator/Tools Access Account Coordinator/Queue & Project Manager
Peraton/Perspecta/DXC/HPE/HP (company kept merging) NMCI Contract
Norfolk, VA
09.2014 - 07.2021
- Supported and maintained the access management process for the Navy Marine Corps Intranet (NMCI) as process team lead
- Maintained an average 98.6% contractually compliant response time for end-to-end processing of customer request tickets, working with software tools teams to provide the required access levels, and troubleshooting any obstacles while providing continuous customer communications.
Hewlett-Packard (HP) Sub-contractor
APEX Systems, Inc.
Virginia Beach, VA
09.2011 - 09.2014
- Facilitated user access and account requests for software tools maintained by HP in support of United States Navy Marine Corps Intranet (NMCI)
- Assisted in developing the access management process for new contract requirements.
Education
Real Estate Salesperson -
Alpha College of Real Estate
Virginia Beach, VA03.2003
Associate of Applied Science - Business Administration
Tidewater Community College
Norfolk, VA05.1997
Skills
- Product and Service Sales
- Customer Needs Assessment
- Reliable and Responsible
- Honest and Dependable
- After Sales Support
- Problem Solving
- Client Retention
- Goal-Driven
- Strong Communication and Interpersonal Skills
- Exceeds Customer Expectations
- Relationship Building
- Territory Management
- Lead Generation
Certification
- CompTIA Security+ Certification 2012 – Present
- Top Secret Clearance 2011-Present
Timeline
Sales Consultant Representative
Alsco
11.2023 - Current
Systems Administrator/Tools Access Account Coordinator/Queue & Project Manager
Leidos (NMCI/SMIT Contract)
08.2021 - 10.2023
Systems Administrator/Tools Access Account Coordinator/Queue & Project Manager
Peraton/Perspecta/DXC/HPE/HP (company kept merging) NMCI Contract
09.2014 - 07.2021
Hewlett-Packard (HP) Sub-contractor
APEX Systems, Inc.
09.2011 - 09.2014
Real Estate Licensed Salesperson
John E. Wood Realty, Inc.
03.2003 - Current
Real Estate Salesperson -
Alpha College of Real Estate
Associate of Applied Science - Business Administration
Tidewater Community College