MICHAEL TALERO
Barranquilla
Summary
Bilingual (English and Spanish) professional with over four years of experience in customer service, back-office operations, payroll, and caregiver coordination across the healthcare, legal, and tech industries. Skilled in CRM (HubSpot, Salesforce), scheduling, data management, and virtual assistance. Proven ability to streamline processes, meet KPIs, and deliver exceptional client experiences in fully remote environments.
Overview
4
4
years of professional experience
Work History
Payroll Coordinator
Anchora
12.2024 - Current
- Process weekly payroll for caregivers, ensuring full tax compliance and deadline adherence.
- Optimize caregiver scheduling and shift assignments, reducing missed appointments by 15%.
- Collaborate with client services to ensure accurate benefits, PTO, and retirement funds.
CDPAP & HHA Coordinator
Anchora
04.2024 - 12.2024
- Guided Medicaid consumers through enrollment, and matched them with qualified caregivers.
- Coordinated caregiver schedules, improving on-time coverage by 20%.
- Maintained updated records in CRM, and reported weekly KPIs to management.
Legal Assistant Medical Records
Solvo Global
05.2023 - 12.2023
- Managed legal and medical document flow with full deadline compliance.
- Collaborated with attorneys and providers to reduce retrieval time by 25%.
Bilingual Customer Service Agent
Business Integrity Services
06.2022 - 03.2023
- Delivered empathetic bilingual support to 50+ clients daily via phone and email.
- Maintained 95% customer satisfaction (CSAT) while adhering to strict SLA response times.
Technical Support Agent
Atlantic Quantum Innovations
01.2022 - 06.2022
- Troubleshot hardware and software remotely for Acer, minimizing repeat tickets.
Education
Summer School - Slavonic Studies
Charles University
Czech Republic01-2023
Bachelor’s Degree in Foreign Languages Education -
Universidad Del Atlántico
01-2022
Skills
- CRM: HubSpot, Salesforce
- Ticketing: Zendesk, Freshdesk
- Project tools: Asana, Trello, ClickUp
- Microsoft 365 and Google Workspace
- Slack and Zoom
Languages
Spanish: Native, English: Advanced (C1)
Timeline
Payroll Coordinator
Anchora
12.2024 - Current
CDPAP & HHA Coordinator
Anchora
04.2024 - 12.2024
Legal Assistant Medical Records
Solvo Global
05.2023 - 12.2023
Bilingual Customer Service Agent
Business Integrity Services
06.2022 - 03.2023
Technical Support Agent
Atlantic Quantum Innovations
01.2022 - 06.2022
Summer School - Slavonic Studies
Charles University
Bachelor’s Degree in Foreign Languages Education -
Universidad Del Atlántico
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