Michael Tame
Orlando,FL
Summary
Proven Bartender with a track record of enhancing customer satisfaction and boosting revenues at TGI Fridays through expert management of high-volume events and suggestive selling. Skilled in basic accounting and renowned for exceptional service, fostering a loyal clientele. Demonstrates strong teamwork and communication, ensuring operational excellence and compliance with health standards. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
21
21
years of professional experience
Work History
Bartender
TGI Fridays
05.2013 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Dave and Buster
01.2004 - 06.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Yes - Marketing
Manchester High School
Midlothian, VA05.2001
Skills
- Basic accounting
- Food Preparation
- Food Running
- Suggestive Selling
Timeline
Bartender
TGI Fridays
05.2013 - Current
Bartender
Dave and Buster
01.2004 - 06.2013
Yes - Marketing
Manchester High School