Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline

Michael Tandoh

Rexburg,ID
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Summary

Computer science student at BYUI. Printer Support Technician at DeReal Solutions Ghana. Detail-oriented team player with strong organizational skills. Can handle multiple projects accurately. Dependable, managing priorities positively. Willing to take on extra tasks for team goals.

Overview

1
1
years of professional experience

Work History

Music Production Assistant

BYUI
05.2023 - 07.2023

  • Improved audio quality through mixing and editing techniques in music production projects.
  • Multitasked by recording audio, video, controlling lights, and managing microphones at events.
  • Supported successful recital recording session assistance.
  • Recorded and live-streamed events like recitals and performances.
  • Performed live audio mixing for jazz concerts.
  • Arranged and dismantled audio setups for stages.

Printer Support Technician

DeReal Solutions Ghana
01.2018 - 01.2019
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Walked individuals through basic troubleshooting tasks.
  • Trained users on how to operate components and systems.
  • Assisted with updating technical support best practices for use by team.
  • Provide comprehensive support for printers, including installation, maintenance, and troubleshooting of hardware and software issues.
  • Attend to printer-related inquiries and requests from students, faculty, and staff members.
  • Order and manage printer supplies such as toner cartridges and paper.
  • Collaborate with other IT departments to ensure seamless printing services across the campus.
  • Develop and deliver training sessions for users on printer-related issues.
  • Conduct regular maintenance and cleaning of printers to guarantee optimal performance.Provide comprehensive support for printers, including installation, maintenance, and troubleshooting of hardware and software issues.
  • Attend to printer-related inquiries and requests from students, faculty, and staff members.
  • Order and manage printer supplies such as toner cartridges and paper.
  • Collaborate with other IT departments to ensure seamless printing services across the campus.
  • Develop and deliver training sessions for users on printer-related issues.
  • Conduct regular maintenance and cleaning of printers to guarantee optimal performance.

Night Custodian

BYUI
09.2023 - 11.2023
  • Maintained cleanliness and safety for facility accommodating 4,900 people through nightly cleaning tasks.
  • Ensured safe and sanitary environment for occupants with custodial efforts.
  • Enhanced workplace safety by addressing spills, leaks, and hazards promptly.
  • Ensured proper waste disposal to minimize contamination and pest issues.
  • Executed tasks effectively, including using large vacuums for bathroom maintenance in facilities accommodating 4,900 people. Maintained cleanliness in gym areas, both upstairs and downstairs, as well as in corridors and hallways.

Education

Bachelor of Science - Computer Science

Brigham Young University - Idaho, Rexburg, ID
04.2027

Skills

  • Training Material Development
  • Desktop Partitioning Software
  • Software and Hardware Issues
  • System Maintenance and Repair
  • Proficient in Windows operating systems and software, including printer drivers and network protocols
  • Expert in both mechanical and software troubleshooting techniques
  • Strong communication skills and ability to work collaboratively with team members and end-users
  • Highly organized and detail-oriented, capable of managing multiple tasks and priorities
  • Capable of working independently and taking initiative in problem-solving
  • Snow Removal
  • Mixing Cleaning Chemicals
  • Lawn Mowing
  • Leaf Blowing
  • Special Event Support

Accomplishments

  • Successfully resolved a major printer malfunction that had affected the entire company, resulting in minimal downtime and zero loss of data.
  • Reduced printer supply expenses by 20% through efficient inventory management and securing better pricing with vendors.
  • Created a user-friendly printer troubleshooting guide, resulting in a 40% reduction in printer-related help desk requests.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Night Custodian - BYUI
09.2023 - 11.2023
Music Production Assistant - BYUI
05.2023 - 07.2023
Printer Support Technician - DeReal Solutions Ghana
01.2018 - 01.2019
Brigham Young University - Idaho - Bachelor of Science, Computer Science

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Michael Tandoh