Michael Tango
Hayward,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Leasing Manager
Bridge Property Investments
2023.02 - Current
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Worked with property manager to maintain market readiness and facilitate smooth transitions.
- Assisted property manager with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Hosted 2 resident events, monthly, to gain community engagement.
- Analyzed trends in the rental market to predict future growth opportunities and develop strategic plans accordingly.
- Streamlined lease renewal processes, significantly reducing tenant turnover rates.
- Developed tenant referral program, leveraging existing relationships to increase occupancy.
- Engaged with local businesses for partnership opportunities, enriching tenant living experience and community involvement.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state, and federal regulations.
Senior Business Account Executive
Comcast
2020.01 - 2023.02
- Managed sales funnel effectively utilizing Salesforce and forecasted accurate weekly targets to attain and or exceed monthly goals.
- Scheduled and attended 8 appointments per week with Sales Engineers to meet with clients on site or via Microsoft Teams.
- Managed 3 Xfinity retail stores to keep updated on business strategies and knowledge for potential retail to B2B conversions.
- Tracked financial data and usage to determine the need for fiber, coax and advanced phone system options to new and existing accounts.
- Regularly monitored account performance metrics, identifying areas where improvements could be made for enhanced results.
- Developed strong relationships with key clients, resulting in increased revenue and long-term partnerships.
- Successfully completed 8 in-person or Microsoft Teams based appointments with prospects to understand their needs for their business.
- Collaborated with cross-functional teams to develop tailored solutions for complex business challenges.
Retail Store Manager
AT&T
2016.08 - 2020.01
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Hosted job fairs to fill retail stores with exceptional talent.
- Conduct table days for business accounts.
- Worked directly with Director of Sales to hold best practice sales meetings.
Inside Sales Representative
ARIA Technologies
2015.05 - 2016.07
- Cultivated and strengthened customer relationships to drive revenue growth.
- Contacted new and existing customers to discuss product and service solutions for custom fiber and splicing.
- Worked directly with outside sales and CEO for strategic sales and planning.
- Consulted with customers to aid selection and purchase of products that met needs.
- Developed sales opportunities by researching and identifying potential accounts.
- Managed account data in CRM to communicate updates to clientele.
- Monitored or followed-up on shipment dates to facilitate timely delivery.
- Maintained detailed account records and contact logs to facilitate sales process.
- Delivered superior customer support to improve account retention rate.
Retail Sales Consultant
AT&T
2010.07 - 2015.03
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions.
- Worked with off-site locations to find desired items for customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Cross-sold products to boost overall sales purchases.
- Used product knowledge to suggest items to match client needs.
Education
Some College (No Degree) -
Las Positas College
Livermore, CAHigh School Diploma -
Weston Ranch High School
05.2018
Skills
- Team Member Motivation
- Supervision & Leadership
- Cross-Functional Communication
- Partnership Development
- Project Planning
- Training & Development
- Critical Thinking
- Marketing expertise
- Operational Reporting
- Data-driven decision-making
Timeline
Leasing Manager
Bridge Property Investments
2023.02 - Current
Senior Business Account Executive
Comcast
2020.01 - 2023.02
Retail Store Manager
AT&T
2016.08 - 2020.01
Inside Sales Representative
ARIA Technologies
2015.05 - 2016.07
Retail Sales Consultant
AT&T
2010.07 - 2015.03
Some College (No Degree) -
Las Positas College
High School Diploma -
Weston Ranch High School
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